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- Tasks: Lead sales efforts and enhance member engagement at our vibrant fitness club.
- Company: Join Fitness First, a passionate community dedicated to transforming lives through health and fitness.
- Benefits: Enjoy a competitive bonus scheme, discounts, and a free gym membership for you and your family.
- Why this job: Make a real impact on members' lives while developing your leadership skills in a fun environment.
- Qualifications: We seek passionate leaders with a drive for results and a commitment to exceptional service.
- Other info: Opportunity for professional development and career advancement in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!
About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue.
Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.
Key Responsibilities:
- Sales and Member Engagement:
- Manage new appointments/tours, customizing each interaction and conducting structured communication.
- Follow up with no-shows and non-joiners to address concerns and re-book appointments.
- Evaluate and adjust sales strategy and activity based on performance trends.
- Confirm next day's appointments with a personalized approach to minimize cancellations.
- Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments.
- Capture data and outcomes of calls, appointments, and tours using company systems.
- Explore new lead generation avenues, such as corporate partnerships and community events.
- Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members.
- Ensure exceptional service to enhance the joiner experience and encourage referrals.
- Conduct regular meetings to coach, motivate, and develop the team.
- Provide instant feedback to team members who do not offer exceptional service.
- Guide new joiners towards personalized 1-1 sessions or group exercise classes.
- Provide comprehensive training on the ‘Joiner Experience’ focusing on personalized tours.
- Uphold operational excellence in all interactions.
- Always adhere to company policy and procedures.
- Ensure a great welcome and experience for every member at every opportunity.
- Deliver an excellent joiner experience and tour every time for every guest.
- Steer members to GX classes and book 1-1 sessions.
- Maintain high standards of cleanliness and hygiene in the club.
- Lead on the safety of the club, ensuring compliance with all regulations.
- Ensure all staff are clear on their responsibilities and tasks per shift.
- Deliver duty management with 100% consistency, including opening/closing duties and compliance.
What’s in it for you:
- Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
- Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
- Health and Wellness: Complimentary gym membership for you and discount for family member.
- Professional Development: Opportunities for ongoing professional development and career advancement.
Sales Manager - Thomas More Square Club, Thomas More Square employer: Fitness First
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - Thomas More Square Club, Thomas More Square
✨Tip Number 1
Familiarise yourself with Fitness First's values and mission. Understanding their commitment to health and fitness will help you align your approach during interviews, showcasing how your passion matches theirs.
✨Tip Number 2
Prepare specific examples of how you've successfully driven sales in previous roles. Highlighting your results-driven mindset and leadership skills will demonstrate your capability to meet the club's membership growth goals.
✨Tip Number 3
Research the local community around Thomas More Square. Being knowledgeable about potential partnerships and lead generation opportunities will show your proactive approach and readiness to engage with the area.
✨Tip Number 4
Practice your communication skills, especially in personalising interactions. As a Sales Manager, you'll need to connect with members and prospects effectively, so being able to convey enthusiasm and empathy is key.
We think you need these skills to ace Sales Manager - Thomas More Square Club, Thomas More Square
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management and team leadership. Emphasise any achievements related to membership growth or customer engagement, as these are key aspects of the Sales Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and fitness, along with your results-driven approach. Mention specific strategies you have used in the past to drive sales and enhance customer experiences.
Showcase Leadership Skills: In your application, provide examples of how you have successfully led teams in previous roles. Highlight your ability to motivate and develop team members, as this is crucial for the Sales Manager position.
Demonstrate Knowledge of the Company: Research Fitness First and mention their values and mission in your application. Show how your personal values align with theirs and how you can contribute to fostering a vibrant community within the club.
How to prepare for a job interview at Fitness First
✨Show Your Passion for Fitness
Fitness First is all about health and fitness, so make sure to express your enthusiasm for the industry. Share personal stories or experiences that highlight your commitment to fitness and how it has transformed your life.
✨Demonstrate Leadership Skills
As a Sales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight any specific strategies you've used to drive performance and achieve targets.
✨Prepare for Sales Scenarios
Expect to discuss sales strategies and scenarios during the interview. Be ready to explain how you would approach lead generation, handle objections, and convert prospects into loyal members. Use data and results from previous roles to back up your strategies.
✨Understand the Joiner Experience
Familiarise yourself with the concept of the 'Joiner Experience' as outlined in the job description. Think about how you would ensure exceptional service for new members and be prepared to share ideas on enhancing their experience from the first interaction.
