At a Glance
- Tasks: Lead a dynamic sales team to drive membership growth and enhance member experiences.
- Company: Join a vibrant fitness community focused on health and member satisfaction.
- Benefits: Enjoy a free gym membership, discounts for family, and access to professional development.
- Other info: Be part of a supportive team with opportunities for career advancement.
- Why this job: Make a real impact by transforming lives through fitness and exceptional service.
- Qualifications: Experience in sales leadership and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.
Responsibilities
- Manage new appointments/tours, customizing each interaction and conducting structured communication.
- Follow up with no-shows and non-joiners to address concerns and re-book appointments.
- Evaluate and adjust sales strategy and activity based on performance trends.
- Confirm next day's appointments with a personalized approach to minimize cancellations.
- Plan and execute "call drives" to proactively reach out to potential prospects and schedule appointments.
- Capture data and outcomes of calls, appointments, and tours using company systems.
- Explore new lead generation avenues, such as corporate partnerships and community events.
- Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members.
- Ensure exceptional service to enhance the joiner experience and encourage referrals.
- Conduct regular meetings to coach, motivate, and develop the team.
- Provide instant feedback to team members who do not offer exceptional service.
- Guide new joiners towards personalized 1-1 sessions or group exercise classes.
- Provide comprehensive training on the "Joiner Experience" focusing on personalized tours.
- Uphold operational excellence in all interactions.
- Always adhere to company policy and procedures.
- Ensure a great welcome and experience for every member at every opportunity.
- Deliver an excellent joiner experience and tour every time for every guest.
- Steer members to GX classes and book 1-1 sessions.
- Maintain high standards of cleanliness and hygiene in the club.
- Lead on the safety of the club, ensuring compliance with all regulations.
- Ensure all staff are clear on their responsibilities and tasks per shift.
- Deliver duty management with 100% consistency, including opening/closing duties and compliance.
Qualifications and Requirements
- Experience in sales leadership or a similar manager role within a fitness or membership environment is preferred.
- Strong communication, coaching, and customer-service skills with a focus on member experience.
- Ability to analyze performance data and translate insights into action plans.
- Commitment to health, safety, and operational standards.
Benefits
- Access to a comprehensive benefits portal offering significant discounts on various products and services.
- Complimentary gym membership for you and discount for family members.
- Opportunities for ongoing professional development and career advancement.
If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members.
Sales Manager employer: Fitness First
As a Sales Manager at our club, you will thrive in a dynamic and supportive environment that prioritises employee growth and well-being. With access to a comprehensive benefits portal, complimentary gym membership, and opportunities for professional development, we foster a culture of excellence and community engagement. Join us to make a meaningful impact while enjoying a rewarding career in the fitness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Manager at Fitness First, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Fitness First. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Fitness First:When writing your cover letter, make sure to tailor your message specifically for Fitness First. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Fitness First
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Fitness First that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Fitness First that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Fitness First’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
