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- Tasks: Inspire and support members on their fitness journeys while driving membership growth.
- Company: Join Fitness First, a leader in the fitness industry with a vibrant culture.
- Benefits: Competitive pay, free gym membership, and career development opportunities.
- Why this job: Make a real impact on people's lives and be part of a supportive community.
- Qualifications: Great communication skills, problem-solving mindset, and a passion for fitness.
- Other info: Diverse and inclusive workplace that celebrates individuality.
The predicted salary is between 11 - 16 £ per hour.
About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It’s the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
The Opportunity: Member Support Consultants (MSC's) are the driving force behind the success of Fitness First. They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
Responsibilities:
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements:
- Current First Aid & CPR certificate.
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What we can offer you: We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you’ll feel like one of the Fitness First family from day one. A competitive hourly rate plus casual loading. A complimentary Platinum Fitness First membership. Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines.
Apply Now: Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultant in Saint Leonards-on-Sea employer: Fitness First
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Consultant in Saint Leonards-on-Sea
✨Tip Number 1
Get to know Fitness First inside out! Familiarise yourself with their values, mission, and the services they offer. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their community.
✨Tip Number 2
Practice your communication skills! As a Member Support Consultant, you'll need to inspire and connect with people from all walks of life. Role-play with friends or family to get comfortable talking about fitness and motivating others.
✨Tip Number 3
Network like a pro! Attend local fitness events or workshops to meet people in the industry. You never know who might have a lead on a job or can give you insider tips on landing that MSC role at Fitness First.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Fitness First family and ready to make a positive impact.
We think you need these skills to ace Member Support Consultant in Saint Leonards-on-Sea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fitness and helping others shine through. We want to see how you can inspire our members to lead healthier lives!
Tailor Your Resume: Make sure to customise your resume to highlight experiences that align with the Member Support Consultant role. We love seeing how your skills can directly contribute to our mission at Fitness First.
Be Personable: In your cover letter, share a bit about yourself and why you’re excited about this opportunity. We value communication skills, so let your personality come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Fitness First.
How to prepare for a job interview at Fitness First
✨Know Your Stuff
Before the interview, make sure you understand Fitness First's mission and values. Familiarise yourself with their services and how they empower members. This will help you connect your personal experiences to the role of a Member Support Consultant.
✨Showcase Your Communication Skills
As an MSC, you'll need to communicate effectively with diverse individuals. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter, like handling member enquiries or inspiring someone to join.
✨Demonstrate Your Problem-Solving Mindset
Think of examples from your past where you've successfully solved problems or helped others achieve their goals. Be ready to share these stories during the interview to showcase your ability to meet the needs of potential members.
✨Be Enthusiastic and Personable
Fitness First values a positive attitude and genuine enthusiasm for fitness. During the interview, let your passion shine through! Smile, engage with your interviewer, and express your excitement about helping others on their fitness journeys.
