Member Service Advisor - Wigan Office, Wigan

Member Service Advisor – Wigan Office, Wigan
Our UK contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels largely digitally based, within a customer centric working environment.

Within this role you will be responding to queries, feedback, and complaints, and using your exceptional customer service skills to help our members achieve their goals and continue their memberships.

About You We are looking for a motivated & versatile individual able to take ownership of their role, working with fantastic attention to detail, a willingness to listen, and an ability to thrive in a fast-paced environment. Become part of this friendly and supportive team, whilst building strong working relationships with all other departments across the business. Required skills:

Desired skills:

• Experience in dealing with high volumes of emails
• Proactively striving to achieve a first call resolution wherever possible
• Problem-solving
• Multi-tasking

About Us What do we offer you? Full training provided, plus continued daily support and progression opportunities Access to a wide range of additional training for your individual development Free gym membership for yourself to our network of clubs all over the UK 50% off a gym membership for a friend or family member 21 days holiday, plus bank holidays and your birthday off Extra days holidays for long service Employee discount scheme Dress down Fridays Free onsite parking