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For Companies At a Glance
- Tasks: Lead a team to create unforgettable experiences for our fitness members.
- Company: Join Fitness First, a vibrant community dedicated to health and fitness.
- Benefits: Competitive salary, bonus opportunities, and a fun work environment.
- Why this job: Make a real difference in people's lives through health and fitness.
- Qualifications: Passion for fitness and experience in customer service or management.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 23000 - 31000 £ per year.
If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members!
About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness.
We are looking for a dedicated and dynamic Member Experience Manager to join our team and ensure every member has a 5-star experience.
Job Purpose: As the Member Experience Manager, your role is to deliver a consistent 5-star member experience by utilising and optimising company tools to support members in achieving their goals. You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health.
Member Experience Manager - Solihull Club, Solihull employer: Fitness First
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Manager - Solihull Club, Solihull
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fitness First on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Member Experience Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to member experience. Think about how you can showcase your passion for health and fitness, and how you've delivered exceptional service in the past. We want to see that enthusiasm shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to enhance customer experiences. Remember, we’re looking for someone who can inspire others and create a fun atmosphere for members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Fitness First family.
We think you need these skills to ace Member Experience Manager - Solihull Club, Solihull
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for health and fitness shine through in your application. We want to see how you can inspire others and create that 5-star experience for our members!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Member Experience Manager role. We love seeing how your past roles have prepared you to enhance the member journey.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional member experiences in the past – we want to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Fitness First
✨Know Your Member Experience
Before the interview, dive deep into what a 5-star member experience means to Fitness First. Think about how you can enhance the member journey and improve retention. Be ready to share specific examples from your past roles where you've successfully delivered exceptional experiences.
✨Show Your Passion for Fitness
Fitness First is all about health and fitness, so make sure your enthusiasm shines through. Share your personal fitness journey or any initiatives you've taken to promote health and wellness. This will show that you not only understand the industry but are also genuinely invested in it.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and leadership style. Think of scenarios where you had to manage a team or resolve a member's issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the club's current member engagement strategies or how they measure success in member satisfaction. This shows your interest in the role and helps you gauge if it's the right fit for you.
