At a Glance
- Tasks: Lead a vibrant fitness community and drive operational excellence at Fitness First.
- Company: Join Fitness First, a passionate leader in health and fitness.
- Benefits: Enjoy a competitive bonus scheme, gym membership, and discounts for family.
- Other info: Dynamic role with opportunities for professional growth and career advancement.
- Why this job: Make a transformative impact on members' lives while developing your leadership skills.
- Qualifications: Experience in team management and a passion for fitness is essential.
The predicted salary is between 30000 - 40000 £ per year.
If you are a passionate leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!
About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic and experienced General Manager to lead our team and drive our club to new heights of success.
Job Purpose: As the General Manager, your primary objective is to provide an exceptional fitness and service offering by overseeing all aspects of operations in a safe environment. You will combine strategy and execution to ensure team success, providing leadership within finance, member experience, club team development, and creating a service-led member community, underpinned by the necessary member and employee safety standards through compliance.
Key Responsibilities:
- Team Training and Development: Provide comprehensive training to the team, ensuring all members complete their required FF modules. Grow and coach your team to achieve their personal development objectives. Attract, recruit, engage, develop, and coach premium fitness staff to deliver a 5-star experience.
- Operational Excellence: Uphold operational excellence in all customer interactions and be visible to our members during peak times. Ensure 100% safety for all employees and members through compliance channels. Oversee consistent service excellence, achieving both club vibe and energy.
- Member Experience: Retain members through engaging conversations within an immaculate, fully operational facility. Oversee the consistent delivery of a premium fitness proposition, driving improved member visitation.
- Sales and Financial Performance: Oversee sales performance through consistent service and tour excellence. Manage Profit & Loss to improve the club's financial health.
- Club Standards and Compliance: Maintain overall club standards, including cleanliness, hygiene, staff dress, and name badges. Lead on the safety of the club, ensuring compliance with all regulations. Always comply with company policies and procedures.
- Duty Management: Prepare Duty Managers to ensure a great welcome and experience for every member. Ensure fitness proposition steering to GX classes and 1-1 sessions. Maintain visibility and create a great vibe within the club. Ensure all Heads of Department deliver duty management with 100% consistency.
Performance Metrics:
- Leaver attrition vs. Business target %
- Joiner performance vs. Business target %
- New member bookings and attendance vs. Business target
- Secondary revenue (FDR/PT/studio/swimming/Concessionaire) vs. Business target
- Member Customer Satisfaction (CSAT) vs. Business target
- Compliance - 100% of colleagues trained to complete their role NMM vs. Business target
- EBITDA vs. £ Target
What's in it for you:
- Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
- Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
- Health and Wellness: Complimentary gym membership for you and discount for family member.
- Professional Development: Opportunities for ongoing professional development and career advancement.
General Manager - The Strand employer: Fitness First
At Fitness First, we pride ourselves on being an exceptional employer that champions health and fitness while fostering a vibrant community. As the General Manager at The Strand, you will enjoy a competitive bonus structure, access to a comprehensive benefits portal, and complimentary gym membership, all within a supportive work culture that prioritises professional development and team success. Join us in making a transformative impact on our members' lives while advancing your career in a dynamic and energetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - The Strand
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Fitness First.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Fitness First is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Fitness First, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace General Manager - The Strand
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Fitness First
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Fitness First.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Fitness First.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Fitness First's Clientele
Since it's a full-time gig, understanding the specific clientele Fitness First caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
