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- Tasks: Lead a team to deliver an exceptional 5-star experience for gym members.
- Company: A top fitness organisation in Solihull with a focus on member satisfaction.
- Benefits: Competitive salary, bonuses, gym memberships, and professional development opportunities.
- Why this job: Join a dynamic team and make a real difference in members' fitness journeys.
- Qualifications: Strong customer service skills and experience in team leadership.
- Other info: Great career growth potential in a vibrant fitness environment.
The predicted salary is between 16500 - 19000 £ per year.
A leading fitness organization in Solihull seeks a Member Experience Manager to deliver a 5-star experience for members. The role includes team leadership, member retention management, and ensuring operational compliance.
Candidates should have a strong commitment to customer service and team development.
Competitive salary of £27,560 with bonus opportunities, alongside comprehensive benefits including gym memberships and professional development access.
5-Star Member Experience Lead — Club Duty Manager employer: Fitness First
Contact Detail:
Fitness First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5-Star Member Experience Lead — Club Duty Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the fitness organisation. They can give us insider tips on what it’s really like to work there and might even refer us for the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to member experience and team leadership. We should also think about specific examples from our past that showcase our commitment to customer service.
✨Tip Number 3
Show our passion for fitness and member engagement during the interview. Let’s share ideas on how we can enhance the member experience and retain customers, making it clear that we’re all about delivering that 5-star service.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart from other candidates. Plus, it shows we’re genuinely interested in joining their team.
We think you need these skills to ace 5-Star Member Experience Lead — Club Duty Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering a 5-star experience. Share specific examples of how you've gone above and beyond for customers in the past.
Highlight Team Leadership Skills: We want to know about your experience in leading teams! Make sure to include any relevant leadership roles you've had and how you’ve developed your team members to achieve their best.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Fitness First
✨Know the Company Inside Out
Before your interview, make sure you research the fitness organisation thoroughly. Understand their values, mission, and what makes them a leader in member experience. This will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Showcase Your Customer Service Skills
As a Member Experience Manager, your commitment to customer service is crucial. Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight how these experiences can translate into delivering a 5-star experience for members.
✨Demonstrate Leadership Qualities
Since the role involves team leadership, be ready to discuss your leadership style and how you've successfully managed teams in the past. Think of instances where you've motivated your team or resolved conflicts, as this will showcase your ability to lead effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the organisation is the right fit for you.
