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For Companies At a Glance
- Tasks: Lead a vibrant fitness club, ensuring exceptional member experiences and team motivation.
- Company: Dynamic fitness company focused on delivering premium experiences.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the fitness journey of thousands while leading an energetic team.
- Qualifications: Inspirational leadership skills and a passion for fitness.
- Other info: Join us in creating a welcoming and inclusive fitness community.
The predicted salary is between 36000 - 60000 £ per year.
Are you an inspirational leader passionate about delivering exceptional fitness experiences? Do you thrive in high-performing environments where people, service, and results matter? If so, we’d love to hear from you. With new club launches planned we are recruiting for future General Manager opportunities. If you’re ready to lead a vibrant, high-energy fitness club and shape the experience of thousands of members, register your interest today.
About The Role
As a General Manager, you will lead the entire club operation—combining strategy with hands-on leadership to deliver outstanding results. You create a culture where members love to train and where teams feel motivated, supported, and empowered to be their best. You are accountable for operational excellence across service, sales, team development, safety, and profitability, ensuring every trading moment reflects our mission and values.
Key Responsibilities
- Lead a culture of energy, positivity, and service excellence.
- Deliver a premium fitness experience through engaging classes, PT offerings, and immaculate facilities.
- Recruit, develop, and inspire a high-performing team, with a key focus on hybrid PTs.
- Coach Heads of Department to achieve shared goals and consistently deliver excellence.
- Drive performance across service, fitness delivery, sales, and profitability using clear KPIs and strong accountability.
- Foster continuous learning and growth through completion of all FF training modules and personal development plans.
- Take full ownership of club operations, including compliance, cleanliness, health & safety, and financial performance.
- Ensure consistent, clear, and impactful delivery across every team member and every trading moment.
- Create a safe, inclusive, and welcoming environment for both members and team.
- Lead with empathy and purpose in every interaction—from onboarding to exit conversations.
Duty Management Expectations
Across all trading hours, you ensure exceptional operational leadership by:
- Delivering standout welcomes, tours, and joiner experiences.
- Guiding members toward fitness solutions such as Able, GX, and PT.
- Maintaining spotless standards and full compliance.
- Executing operational excellence in every shift.
How You’ll Be Measured
Success is tracked across key metrics including:
- Club controllable profit
- Joiner performance & leaver attrition
- Mystery shopper & Customer Satisfaction
- Fitness engagement metrics (Able, PT, GX)
- Secondary revenue performance
- Health & Safety and Standards audits
Core Skills & Experience
- Inspirational leadership and team development
- Strong commercial and financial acumen
- Performance management and strategic planning
- Excellent communication and people skills
- Proven ability to drive member experience and retention
- Operational excellence and compliance expertise
- Data-driven decision-making
- A genuine passion for fitness and service
General Manager - London employer: Fitness First UK
Contact Detail:
Fitness First UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Show up at local fitness events or workshops. Not only will you learn something new, but you'll also meet potential employers and like-minded professionals. Plus, it’s a great way to showcase your passion for fitness and leadership!
✨Tip Number 3
Prepare for interviews by practising common questions related to team development and operational excellence. Think about how you can demonstrate your ability to create a positive culture and drive performance—this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant community.
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Show Your Passion: Let your love for fitness shine through in your application. We want to see how passionate you are about delivering exceptional experiences and leading a vibrant team. Share your personal journey and what motivates you!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We’re looking for someone who aligns with our mission, so highlight relevant experiences that showcase your leadership and operational excellence.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your achievements and skills that directly relate to the role of General Manager.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fitness First UK
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how they translate into their fitness offerings and member experiences. This will help you align your answers with what they truly care about.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Share specific examples of how you've inspired teams and driven performance in previous roles. Highlight your ability to create a positive culture and motivate others to achieve shared goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational excellence. Think of scenarios where you’ve had to manage compliance, cleanliness, or financial performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Member Experience
Since the role focuses on delivering exceptional fitness experiences, be prepared to discuss how you would enhance member engagement and retention. Share ideas on creating a welcoming environment and how you would handle feedback from members.
