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- Tasks: Lead a vibrant fitness club, ensuring exceptional member experiences and team motivation.
- Company: Dynamic fitness company focused on delivering premium experiences.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the future of fitness and inspire thousands to achieve their goals.
- Qualifications: Strong leadership skills, financial acumen, and a passion for fitness.
- Other info: Join us in creating a positive, inclusive culture where everyone thrives.
The predicted salary is between 36000 - 60000 £ per year.
Are you an inspirational leader passionate about delivering exceptional fitness experiences? Do you thrive in high-performing environments where people, service, and results matter? If so, we’d love to hear from you. With new club launches planned we are recruiting for future General Manager opportunities. If you’re ready to lead a vibrant, high-energy fitness club and shape the experience of thousands of members, register your interest today.
As a General Manager, you will lead the entire club operation—combining strategy with hands-on leadership to deliver outstanding results. You create a culture where members love to train and where teams feel motivated, supported, and empowered to be their best. You are accountable for operational excellence across service, sales, team development, safety, and profitability, ensuring every trading moment reflects our mission and values.
Key Responsibilities
- Lead a culture of energy, positivity, and service excellence. Deliver a premium fitness experience through engaging classes, PT offerings, and immaculate facilities.
- Recruit, develop, and inspire a high-performing team, with a key focus on hybrid PTs. Coach Heads of Department to achieve shared goals and consistently deliver excellence.
- Drive performance across service, fitness delivery, sales, and profitability using clear KPIs and strong accountability. Foster continuous learning and growth through completion of all FF training modules and personal development plans.
- Take full ownership of club operations, including compliance, cleanliness, health & safety, and financial performance. Ensure consistent, clear, and impactful delivery across every team member and every trading moment.
- Create a safe, inclusive, and welcoming environment for both members and team. Lead with empathy and purpose in every interaction—from onboarding to exit conversations.
Duty Management Expectations
- Delivering standout welcomes, tours, and joiner experiences.
- Guiding members toward fitness solutions such as Able, GX, and PT.
- Maintaining spotless standards and full compliance.
- Executing operational excellence in every shift.
How You’ll Be Measured
- Success is tracked across key metrics including: Club controllable profit, Joiner performance & leaver attrition, Mystery shopper & Customer Satisfaction, Fitness engagement metrics (Able, PT, GX), Secondary revenue performance, Health & Safety and Standards audits.
Core Skills & Experience
- Inspirational leadership and team development.
- Strong commercial and financial acumen.
- Performance management and strategic planning.
- Excellent communication and people skills.
- Proven ability to drive member experience and retention.
- Operational excellence and compliance expertise.
- Data-driven decision-making.
- A genuine passion for fitness and service.
General Manager - London employer: Fitness First UK
Contact Detail:
Fitness First UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London
✨Tip Number 1
Network like a pro! Connect with people in the fitness industry on LinkedIn or at local events. You never know who might have the inside scoop on a General Manager role or can put in a good word for you.
✨Tip Number 2
Show off your passion for fitness! When you get the chance to chat with potential employers, share your experiences and what drives you in the fitness world. Let them see that you truly care about delivering exceptional experiences.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how you can lead a high-performing team and create a positive environment that aligns with their mission. We want to see your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant community and making a difference in the fitness world.
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Show Your Passion: Let your love for fitness shine through in your application. We want to see how passionate you are about delivering exceptional experiences and leading a vibrant team. Share your personal journey and what motivates you to inspire others!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Highlight your experience in operational excellence, team development, and member engagement to show us you're the perfect fit.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique leadership style and how you create a positive culture within teams. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Fitness First UK
✨Know the Company Culture
Before your interview, dive deep into the company’s values and culture. They’re all about energy, positivity, and service excellence, so think about how you can embody these traits in your responses. Share examples from your past experiences that highlight your passion for fitness and leadership.
✨Showcase Your Leadership Style
As a General Manager, you’ll need to inspire and develop a high-performing team. Be ready to discuss your leadership style and how you’ve successfully motivated teams in the past. Use specific examples to illustrate how you’ve created a positive environment and driven performance.
✨Prepare for Operational Excellence Questions
Expect questions around operational management, compliance, and financial performance. Brush up on key metrics like club controllable profit and customer satisfaction. Be prepared to discuss how you would ensure operational excellence and maintain high standards across all areas of the club.
✨Demonstrate Your Passion for Fitness
This role is all about delivering exceptional fitness experiences, so let your passion shine through! Talk about your personal fitness journey, any relevant certifications, and how you plan to engage members. Showing genuine enthusiasm will resonate well with the interviewers.