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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist members with inquiries through digital channels.
- Company: Leading fitness company in England with a focus on member experience.
- Benefits: Free gym membership, full training, 21 days holiday plus bank holidays.
- Why this job: Join a dynamic team and help others achieve their fitness goals.
- Qualifications: Motivated, detail-oriented, and thrive in a fast-paced environment.
- Other info: Great opportunity for personal growth and development in the fitness industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading fitness company in England is seeking Member Services Advisors to join their rapidly growing contact centre. This role focuses on delivering exceptional customer service through various digital channels to assist members with inquiries and complaints.
The ideal candidate is motivated, detail-oriented, and able to thrive in a fast-paced environment.
Benefits include:
- Full training
- A free gym membership
- 21 days holiday plus bank holidays and personal days off
Member Experience Specialist | 9–5, Gym Perks in Wigan employer: Fitness First Ltd
Contact Detail:
Fitness First Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Specialist | 9–5, Gym Perks in Wigan
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone out or resolved a complaint. We want to hear those stories when you chat with us during the interview.
✨Tip Number 3
Be ready for a fast-paced environment! Share examples of how you’ve thrived under pressure. This will show us you’re the right fit for our dynamic team.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the company. It’s a great way to stand out and make a lasting impression during your interview.
We think you need these skills to ace Member Experience Specialist | 9–5, Gym Perks in Wigan
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let us know why you're excited about the fitness industry. Share any personal experiences or interests that connect you to our mission of delivering exceptional member service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Member Experience Specialist role. Highlight relevant skills and experiences that demonstrate your ability to thrive in a fast-paced environment and provide top-notch customer service.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with all the perks we offer.
How to prepare for a job interview at Fitness First Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the fitness company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Member Experience Specialist, you'll be dealing with inquiries and complaints. Prepare examples from your past experiences where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Your Adaptability
This role is in a fast-paced environment, so it's crucial to show that you can adapt quickly. Think of instances where you've had to adjust to changes or handle multiple tasks at once. Share these stories during your interview to illustrate your ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that reflect your interest in the role and the company. For example, you could ask about the training process or how the team measures success in member satisfaction.
