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For Companies At a Glance
- Tasks: Help members with queries and feedback in a fast-paced, digital environment.
- Company: Join a growing contact centre dedicated to exceptional member service.
- Benefits: Enjoy free gym membership, discounts, and extra holiday for long service.
- Why this job: Be part of a supportive team while developing your skills and career.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Full training provided with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
Our contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels largely digitally based, within a customer centric working environment.
Within this role you will be responding to queries, feedback, and complaints, and using your exceptional customer service skills to help our members achieve their goals and continue their memberships.
About You
We are looking for a motivated & versatile individual able to take ownership of their role, working with fantastic attention to detail, a willingness to listen, and an ability to thrive in a fast-paced environment. Become part of this friendly and supportive team, whilst building strong working relationships with all other departments across the business.
Required skills:
· Customer service experience
· Excellent communication
· IT literate
· Ability to work individually and as part of a team
Desired skills:
· Experience in dealing with high volumes of emails
· Proactively striving to achieve a first call resolution wherever possible
· Problem-solving
· Multi-tasking
About Us
What do we offer you?
- Full training provided, plus continued daily support and progression opportunities
- Access to a wide range of additional training for your individual development
- Free gym membership for yourself to our network of clubs all over the UK
- 50% off a gym membership for a friend or family member
- 21 days holiday, plus bank holidays and your birthday off
- Extra days holidays for long service
- Employee discount scheme
- Dress down Fridays
- Free onsite parking
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Membership Services Advisor employer: Fitness First Ltd
Contact Detail:
Fitness First Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Advisor
✨Tip Number 1
Familiarise yourself with our services and the common queries we receive. This will help you demonstrate your knowledge during any conversations, showing that you're proactive and genuinely interested in helping our members.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This can help you become more comfortable handling various customer service situations, especially when it comes to resolving complaints.
✨Tip Number 3
Showcase your ability to multi-task by discussing examples from your previous roles where you successfully managed multiple responsibilities at once. This will highlight your capability to thrive in our fast-paced environment.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Membership Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Membership Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled queries, feedback, or complaints in previous roles.
Showcase Communication Skills: Demonstrate your excellent communication skills by using clear and concise language in your application. Consider including examples of how you've effectively communicated with customers or team members in the past.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention your ability to work in a fast-paced environment and your attention to detail, as these are crucial for the Membership Services Advisor position.
How to prepare for a job interview at Fitness First Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to empathise and resolve issues effectively.
✨Demonstrate Communication Proficiency
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer, showing your interest in the role and the company.
✨Emphasise Your IT Literacy
As the role involves digital communication, make sure to mention your comfort with various IT tools and platforms. If you have experience managing high volumes of emails or using customer service software, be sure to discuss that.
✨Exhibit Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to achieving first call resolutions.
