Fitness First Ltd in the United Kingdom is seeking a proactive Member Experience Manager to drive a 5-star member journey across the club. You will lead the team, personalise the member experience using data, and take on duty manager responsibilities to maintain high standards of service, health and safety, and commercial performance.
The role focuses on improving retention, training staff to deliver exceptional service, managing retail stock per the planogram, and ensuring a welcoming, clean,
#J-18808-LjbffrMember Experience & Retention Lead (Bonus & Wellness) employer: Fitness First Ltd
Fitness First Ltd is an exceptional employer located in the vibrant City of Westminster, offering a dynamic work culture that prioritises employee well-being and growth. With a strong focus on professional development, team members are encouraged to enhance their skills through ongoing training and support, while enjoying the benefits of working in a collaborative and inspiring environment dedicated to helping others achieve their fitness goals.
