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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional fitness experiences and operational excellence.
- Company: Fitness First is dedicated to transforming lives through health and fitness with energy and enthusiasm.
- Benefits: Enjoy a competitive bonus, discounts, free gym membership, and professional development opportunities.
- Why this job: Join us to inspire others and make a real impact in a vibrant community.
- Qualifications: Experience in leadership, team development, and operational management is essential.
- Other info: Be part of a dynamic environment where your leadership can shine!
The predicted salary is between 43200 - 72000 £ per year.
About The Role
If you are a passionate leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!
About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dynamic and experienced General Manager to lead our team and drive our club to new heights of success.
Job Purpose: As the General Manager, your primary objective is to provide an exceptional fitness and service offering by overseeing all aspects of operations in a safe environment. You will combine strategy and execution to ensure team success, providing leadership within finance, member experience, club team development, and creating a service-led member community, underpinned by the necessary member and employee safety standards through compliance.
Key Responsibilities:
- Team Training and Development:
- Provide comprehensive training to the team, ensuring all members complete their required FF modules.
- Grow and coach your team to achieve their personal development objectives.
- Attract, recruit, engage, develop, and coach premium fitness staff to deliver a 5-star experience.
- Operational Excellence:
- Uphold operational excellence in all customer interactions and be visible to our members during peak times.
- Ensure 100% safety for all employees and members through compliance channels.
- Oversee consistent service excellence, achieving both club vibe and energy.
- Member Experience:
- Retain members through engaging conversations within an immaculate, fully operational facility.
- Oversee the consistent delivery of a premium fitness proposition, driving improved member visitation.
- Sales and Financial Performance:
- Oversee sales performance through consistent service and tour excellence.
- Manage Profit & Loss to improve the club’s financial health.
- Club Standards and Compliance:
- Maintain overall club standards, including cleanliness, hygiene, staff dress, and name badges.
- Lead on the safety of the club, ensuring compliance with all regulations.
- Always comply with company policies and procedures.
- Duty Management:
- Prepare Duty Managers to ensure a great welcome and experience for every member.
- Ensure fitness proposition steering to GX classes and 1-1 sessions.
- Maintain visibility and create a great vibe within the club.
- Ensure all Heads of Department deliver duty management with 100% consistency.
Performance Metrics:
- Leaver attrition vs. Business target %
- Joiner performance vs. Business target %
- New member bookings and attendance vs. Business target
- Secondary revenue (FDR/PT/studio/swimming/Concessionaire) vs. Business target
- Member Customer Satisfaction (CSAT) vs. Business target
- Compliance – 100% of colleagues trained to complete their role
- NMM vs. Business target
- EBITDA vs. £ Target
What’s in it for you:
- Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
- Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
- Health and Wellness: Complimentary gym membership for you and discount for family member.
- Professional Development: Opportunities for ongoing professional development and career advancement.
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General Manager - London employer: Fitness First Ltd
Contact Detail:
Fitness First Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London
✨Tip Number 1
Show your passion for health and fitness during the interview. Share personal stories or experiences that highlight your commitment to a healthy lifestyle, as this aligns with our values at Fitness First.
✨Tip Number 2
Familiarize yourself with our club's current operations and member experience. Think of specific ideas you could implement to enhance these areas, demonstrating your proactive approach and strategic thinking.
✨Tip Number 3
Prepare to discuss your leadership style and how you develop teams. We value coaching and development, so be ready to share examples of how you've successfully trained and motivated staff in the past.
✨Tip Number 4
Understand the importance of compliance and safety in our industry. Be prepared to talk about your experience with maintaining high standards and ensuring a safe environment for both members and staff.
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Fitness First. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Leadership Experience: In your CV and cover letter, emphasize your previous leadership roles and experiences in the fitness industry. Provide specific examples of how you've successfully managed teams and improved member experiences.
Showcase Operational Excellence: Demonstrate your understanding of operational excellence by including examples of how you've maintained high standards in previous positions. Discuss your approach to compliance and safety in a fitness environment.
Express Passion for Fitness: Convey your enthusiasm for health and fitness in your application. Share personal stories or experiences that highlight your commitment to fostering a vibrant community and inspiring others in their fitness journeys.
How to prepare for a job interview at Fitness First Ltd
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for health and fitness during the interview. Share personal stories or experiences that highlight your commitment to a healthy lifestyle, as this aligns with the company's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss specific strategies you used to motivate and develop your team, as well as how you handled challenges to ensure operational excellence.
✨Understand Financial Metrics
Familiarize yourself with key financial performance indicators relevant to the role, such as Profit & Loss management and EBITDA. Be ready to discuss how you would approach improving the club's financial health.
✨Emphasize Member Experience
Highlight your strategies for enhancing member experience. Discuss how you would engage with members, retain them, and create a vibrant community within the club, ensuring they feel valued and supported.
