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For Companies At a Glance
- Tasks: Lead a vibrant fitness club, ensuring exceptional member experiences and team motivation.
- Company: Dynamic fitness company focused on delivering premium experiences.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the fitness journey of thousands while leading an energetic team.
- Qualifications: Inspirational leadership, strong communication, and a passion for fitness.
- Other info: Join us in creating a safe and inclusive community for all.
The predicted salary is between 36000 - 60000 £ per year.
Are you an inspirational leader passionate about delivering exceptional fitness experiences? Do you thrive in high performing environments where people, service and results matter? If so, we would love to hear from you. With new club launches planned, we are recruiting for future General Manager opportunities. If you are ready to lead a vibrant, high energy fitness club and shape the experience of thousands of members, register your interest today.
About the Role
As a General Manager, you will lead the entire club operation, combining strategy with hands on leadership to deliver outstanding results. You create a culture where members love to train and where teams feel motivated, supported and empowered to be their best. You are accountable for operational excellence across service, sales, team development, safety and profitability, ensuring every trading moment reflects our mission and values.
Key Responsibilities
- Love What We Do: Lead a culture of energy, positivity and service excellence. Deliver a premium fitness experience through engaging classes, PT offerings and immaculate facilities.
- Win Together: Recruit, develop and inspire a high performing team, with a key focus on hybrid PTs. Coach Heads of Department to achieve shared goals and consistently deliver excellence.
- Aim Higher: Drive performance across service, fitness delivery, sales and profitability using clear KPIs and strong accountability. Foster continuous learning and growth through completion of all FF training modules and personal development plans.
- Own It: Take full ownership of club operations, including compliance, cleanliness, health & safety and financial performance. Ensure consistent, clear and impactful delivery across every team member and every trading moment.
- We Care: Create a safe, inclusive and welcoming environment for both members and team. Lead with empathy and purpose in every interaction - from onboarding to exit conversations.
Duty Management Expectations
Across all trading hours you ensure exceptional operational leadership by:
- Delivering standout welcomes, tours and joiner experiences.
- Guiding members toward fitness solutions such as Able, GX and PT.
- Maintaining spotless standards and full compliance.
- Executing operational excellence in every shift.
How You'll Be Measured
Success is tracked across key metrics including:
- Club controllable profit
- Joiner performance & leaver attrition
- Mystery shopper & Customer Satisfaction
- Fitness engagement metrics (Able, PT, GX)
- Secondary revenue performance
- Health & Safety and Standards audits
Core Skills & Experience
- Inspirational leadership and team development
- Strong commercial and financial acumen
- Performance management and strategic planning
- Excellent communication and people skills
- Proven ability to drive member experience and retention
- Operational excellence and compliance expertise
- Data driven decision making
- A genuine passion for fitness and service
General Manager - London employer: Fitness First Ltd
Contact Detail:
Fitness First Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness industry. Attend events, join online forums, or even hit up local gyms. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Show off your passion for fitness! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your experiences and how you’ve created amazing fitness environments before. They want to see that you truly care about what you do!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Make sure you can demonstrate how you embody their mission of delivering exceptional fitness experiences. Tailor your answers to show you’re the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!
We think you need these skills to ace General Manager - London
Some tips for your application 🫡
Show Your Passion: Let your love for fitness shine through in your application. We want to see how passionate you are about delivering exceptional experiences and leading a vibrant team. Share your personal fitness journey or any relevant experiences that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. We’re looking for someone who embodies our mission, so align your skills and experiences with what we care about!
Highlight Leadership Skills: As a General Manager, leadership is key! Be sure to showcase your inspirational leadership style and any successful team development experiences. We want to know how you've motivated teams and driven performance in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Fitness First Ltd
✨Show Your Passion for Fitness
Make sure to express your genuine love for fitness during the interview. Share personal experiences that highlight your commitment to health and wellness, as this aligns perfectly with the company's values of delivering exceptional fitness experiences.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss specific situations where you inspired others, drove performance, or created a positive culture. This will showcase your ability to lead a high-performing team, which is crucial for the General Manager role.
✨Know Your Numbers
Familiarise yourself with key performance indicators relevant to the fitness industry. Be ready to discuss how you've used data to drive decisions and improve profitability in previous roles. This shows that you have the commercial acumen needed to own club operations effectively.
✨Emphasise Communication and Empathy
Highlight your communication skills and your approach to creating an inclusive environment. Share examples of how you've handled difficult conversations or fostered a supportive atmosphere within a team. This will demonstrate that you care about both members and staff, aligning with the company's core values.