At a Glance
- Tasks: Lead and inspire a sales team to boost fitness memberships and enhance member experiences.
- Company: Join Fitness First, a global leader in the fitness industry.
- Benefits: Competitive salary, uncapped commission, gym membership, and career growth opportunities.
- Other info: Dynamic work environment with a focus on diversity and inclusion.
- Why this job: Make a real impact by helping others prioritise their fitness journeys.
- Qualifications: Sales experience, team leadership skills, and a passion for fitness.
The predicted salary is between 30000 - 40000 £ per year.
The Opportunity
This is a role that blends people leadership with performance. You'll coach, mentor, and motivate your team to hit sales and retention targets while setting the tone for an exceptional member experience from the moment someone walks through the doors. You'll lead from the front, welcoming new members into the club, supporting existing members on their journey, and creating an environment where people feel energised, supported and excited to return. Through strong leadership, clear direction and a passion for helping people succeed, you'll build a confident, high-performing team that turns conversations into memberships and first visits into long-term fitness journeys.
Because when the right team creates the right energy, more people find the motivation to put their fitness first.
Key Responsibilities
- Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
- Drive member growth through acquisition, integration, and proactive retention strategies
- Oversee front desk operations and set the standard for exceptional member service
- Monitor performance, set goals, and provide training to ensure consistent team success
- Support recruitment, onboarding, and development of Member Support Consultants
- Collaborate with club and regional leaders to deliver membership growth initiatives
About You
- Proven background in sales and customer service, with a track record of achieving KPIs
- Strong understanding of the sales cycle and customer retention strategies
- Experience leading, mentoring, or motivating a team to achieve goals
- Confident using business systems and reporting tools
- Current First Aid and CPR certification (WWCC may be required depending on state)
What we can offer you:
A career in fitness is anything but ordinary. At Fitness First, the work you do every day has real impact - helping people feel stronger, more confident and more energised in every part of their lives. In return, we make sure you're supported to grow, succeed and enjoy the journey.
- Base salary + uncapped commission, with realistic earnings of $80K+
- A complimentary Platinum Fitness First membership
- Anniversary leave and an additional gym membership for friends or family through our Recognition for Service Awards
- Being part of a high-energy team that celebrates wins, backs each other and thrives on helping members achieve incredible results
- Clear pathways into leadership, with opportunities to grow your career across Fitness & Lifestyle Group - Asia Pacific's largest diversified fitness group and its leading fitness brands
About Fitness First:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand.
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Membership Manager | Doncaster employer: Fitness First group
At Fitness First, we are dedicated to fostering a vibrant work culture that empowers our employees to thrive both personally and professionally. As a Membership Manager in Doncaster, you will enjoy competitive compensation, uncapped commission potential, and a complimentary gym membership, all while leading a passionate team committed to transforming lives through fitness. With clear pathways for career advancement within Asia Pacific's largest diversified fitness group, you'll find meaningful opportunities to grow and make a lasting impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager | Doncaster
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate your experience in sales and customer service, especially how you've led teams to success. Make it personal and relatable – share stories that highlight your leadership style and how you inspire others.
✨Tip Number 3
Be ready to discuss specific strategies for member retention and growth. Think about what has worked for you in the past and how you can apply those tactics at Fitness First. Showing that you have a proactive approach will definitely impress them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Membership Manager | Doncaster
Some tips for your application 🫡
Show Your Passion for Fitness:When writing your application, let your enthusiasm for fitness shine through! We want to see how you can inspire others to put their fitness first, so share any personal experiences or achievements that highlight your commitment to a healthy lifestyle.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your sales experience, leadership skills, and any relevant achievements that align with our mission at Fitness First. This shows us you’re serious about joining our team!
Be Specific About Your Achievements:Don’t just list your responsibilities in previous roles; instead, focus on specific achievements. Use numbers and examples to demonstrate how you’ve met or exceeded sales targets or improved customer retention. We love seeing concrete results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to be part of the Fitness First family!
How to prepare for a job interview at Fitness First group
✨Know Your Numbers
Before the interview, brush up on your sales and retention metrics. Be ready to discuss how you've achieved KPIs in previous roles. This shows you understand the importance of performance and can bring that energy to the team.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led and motivated a team. Think about specific situations where your coaching made a difference. This will demonstrate your ability to inspire others and create a positive environment.
✨Understand the Member Journey
Familiarise yourself with the member experience from acquisition to retention. Be prepared to discuss strategies you've used to enhance this journey. This shows you're aligned with the company's mission to put fitness first for its members.
✨Ask Insightful Questions
Prepare thoughtful questions about the club's culture, growth initiatives, and team dynamics. This not only shows your interest but also helps you gauge if the environment is the right fit for you and your leadership style.
