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- Tasks: Engage with members, drive membership growth, and inspire positive fitness journeys.
- Company: Join Fitness First, a leading global fitness brand with a supportive culture.
- Benefits: Competitive salary, free gym membership, career growth, and exclusive discounts.
- Why this job: Make a real impact on people's lives while building your career in fitness.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for helping others.
- Other info: Diverse and inclusive workplace that celebrates individuality and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It’s the start of a career that will allow you to empower thousands to put themselves first and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
The opportunity: No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
Responsibilities:
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements:
- Current First Aid & CPR certificate.
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What we can offer you: We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you’ll feel like one of the Fitness First family from day one.
- A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
- Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
- Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
- Leading paid parental leave program
- Employee Assistance Program
Apply Now! Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultant | Doncaster (full-time) employer: Fitness First group
Contact Detail:
Fitness First group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Consultant | Doncaster (full-time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fitness First's social media and website. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice your pitch! You’ll want to showcase your communication skills, so prepare a brief introduction about yourself that highlights your passion for fitness and customer service. Make it engaging!
✨Tip Number 3
Be ready with examples! Think of specific times when you’ve gone above and beyond for customers or worked as part of a team. These stories will show how you embody the qualities Fitness First is looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Member Support Consultant | Doncaster (full-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Member Support Consultant role. Highlight your communication skills and any customer service experience, as these are key to inspiring our members.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for fitness and how you can contribute to our mission at Fitness First. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions that meet the needs of our potential members.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Fitness First family!
How to prepare for a job interview at Fitness First group
✨Know Your Stuff
Before the interview, make sure you understand Fitness First's mission and values. Familiarise yourself with their services and how they empower members. This will help you connect your personal experiences to their goals during the conversation.
✨Show Off Your Communication Skills
As a Member Support Consultant, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role, like handling member enquiries or promoting fitness programs.
✨Demonstrate Your Problem-Solving Mindset
Think of examples from your past where you've successfully solved problems or helped others achieve their goals. Be ready to share these stories during the interview to showcase your ability to think on your feet and provide solutions.
✨Be Yourself and Embrace Diversity
Fitness First values individuality and diversity. Don’t be afraid to let your personality shine through in the interview. Share your unique background and how it can contribute to the team’s success, showing that you’re a great fit for their inclusive culture.
