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- Tasks: Support members on their fitness journey and drive club sales through community outreach.
- Company: Join Fitness First, a leader in the fitness industry with a supportive culture.
- Benefits: Competitive salary, free gym membership, career growth, and exclusive discounts.
- Why this job: Make a real impact on people's lives while building your career in fitness.
- Qualifications: Strong communication skills, problem-solving mindset, and a passion for helping others.
- Other info: Diverse and inclusive workplace that celebrates individuality and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It’s the start of a career that will allow you to empower thousands to put themselves first and lead fearless and extraordinary lives. As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
The Opportunity: As an MSC at Fitness First, your impact is felt every day — through the members you support, the community you build, and the results you help deliver.
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements:
- Current First Aid & CPR certificate.
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What we can offer you: We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you’ll feel like one of the Fitness First family from day one.
- A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Be recognised and rewarded by your peers for living our values with FLG's People’s Champion awards
- Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
- Leading paid parental leave program
- Employee Assistance Program
Our commitment to diversity & inclusion: At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don’t just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultants (MSC's) are the driving force behind the success of Fitness First. They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves. No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
Member Support Consultant | Brighton (full time) employer: Fitness First group
Contact Detail:
Fitness First group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Support Consultant | Brighton (full time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fitness First's social media and website. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice your pitch! You’ll want to showcase your communication skills, so prepare a brief introduction about yourself that highlights your experience and passion for fitness. Make it engaging!
✨Tip Number 3
Be ready with examples! Think of specific situations where you’ve demonstrated problem-solving or customer service skills. This will show them you’re not just talk but can deliver results.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Member Support Consultant | Brighton (full time)
Some tips for your application 🫡
Show Your Passion for Fitness: When writing your application, let your enthusiasm for fitness shine through! Share any personal experiences or stories that highlight your dedication to a healthy lifestyle. We want to see how you can inspire others to put their fitness first.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Member Support Consultant role. Highlight relevant skills like communication and problem-solving, and don’t forget to mention any experience in sales or customer service. We love seeing how you fit into our team!
Be Authentic: We value individuality, so be yourself in your application! Share your unique qualities and experiences that make you a great fit for our culture. Authenticity goes a long way in helping us understand who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining the Fitness First family. We can’t wait to hear from you!
How to prepare for a job interview at Fitness First group
✨Know Your Stuff
Before the interview, make sure you research Fitness First thoroughly. Understand their mission, values, and the services they offer. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Member Support Consultant, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully engaged with customers in the past, as this will demonstrate your ability to connect with potential members.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you've tackled challenges or provided solutions in previous roles. Be ready to discuss these during the interview, as Fitness First values candidates who can think on their feet and adapt to different situations.
✨Be Enthusiastic and Personable
Fitness First is all about inspiring others, so let your passion for fitness and helping people shine through. Smile, maintain eye contact, and engage with your interviewer. Show them that you’re not just looking for a job, but a chance to make a positive impact on people's lives.
