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- Tasks: Manage wholesale orders and support accounts while ensuring top-notch customer satisfaction.
- Company: Join FitFlop, a leading brand in the footwear industry with a focus on innovation.
- Benefits: Enjoy hybrid working, a product allowance, and career development opportunities.
- Why this job: Be part of a dynamic team that values customer care and personal growth.
- Qualifications: Extensive customer service experience and proficiency in ERP systems required.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
FitFlop is seeking a Wholesale Customer Service Representative in Greater London. The role involves managing orders, supporting wholesale accounts, and ensuring customer satisfaction through proactive communication.
Candidates should have:
- Extensive customer service experience
- Proficiency in ERP systems
- Strong organizational skills
The position also offers hybrid working options and various employee benefits, including a product allowance and career development support.
Wholesale Order & Customer Care Specialist (Hybrid) employer: FitFlop
Contact Detail:
FitFlop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Order & Customer Care Specialist (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at FitFlop or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or orders in previous roles. This will demonstrate your ability to handle the demands of the Wholesale Order & Customer Care Specialist position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Wholesale Order & Customer Care Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like your proficiency in ERP systems. We want to see how your background fits the Wholesale Order & Customer Care Specialist role!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer satisfaction and proactive communication. Let us know why you’re excited about the opportunity at FitFlop and how you can contribute to our team.
Showcase Your Organisational Skills: In your application, give examples of how you've managed orders or supported accounts in the past. We love seeing candidates who can demonstrate strong organisational skills and attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at FitFlop
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled challenging situations in the past, especially in a wholesale context. This will show that you understand the importance of customer satisfaction and can communicate effectively.
✨Get Familiar with ERP Systems
Since proficiency in ERP systems is key for this role, take some time to review the specific systems mentioned in the job description or commonly used in the industry. If you have experience with any particular software, be prepared to discuss how you used it to manage orders and support accounts.
✨Organisational Skills are Key
This role requires strong organisational skills, so think about how you can demonstrate this during your interview. Prepare to talk about how you prioritise tasks, manage multiple orders, and ensure nothing falls through the cracks. A good example can really make you stand out!
✨Show Enthusiasm for Hybrid Work
With hybrid working options available, express your enthusiasm for this flexibility. Discuss how you plan to stay productive and maintain communication with your team while working remotely. This shows that you're not just looking for a job, but that you're genuinely interested in making the most of the opportunity.