At a Glance
- Tasks: Manage website operations, SEO, payment systems, and ensure optimal performance.
- Company: Join FitFlop, a global leader in eCommerce with a focus on innovation.
- Benefits: Enjoy hybrid working, summer Fridays, birthday leave, and career development support.
- Other info: Diverse and inclusive workplace committed to supporting all candidates.
- Why this job: Make a real impact on digital commerce while enhancing customer experiences.
- Qualifications: Experience in eCommerce, strong analytical skills, and proficiency in relevant technologies.
The predicted salary is between 45000 - 45000 £ per year.
We are seeking an experienced and highly analytical Web Operations Manager to oversee the performance, stability, and optimisation of our digital commerce ecosystem.
This role will be responsible for managing website operations, SEO performance, marketing technology (Mar Tech) integrations, payment systems, order management workflows, and website uptime.
The ideal candidate combines technical expertise with operational excellence and has a strong understanding of e Commerce platforms, digital marketing infrastructure, website reliability, and customer experience optimisation.
The role will have a clear focus on managing the payment operations and ensuring compliance across financial standards.
As Fit Flop are a global company and have different regulations and protocols, clear understanding of the different market standards and customer purchase behaviours patterns is fundamental.
- Website Operations & Performance
- Manage day-to-day digital operations to ensure optimal performance, scalability, security, and uptime
- Monitor website health, page speed, downtime incidents, and operational KPIs
- Coordinate with development, hosting, and infrastructure teams to resolve website issues quickly
- Implement proactive monitoring and incident management processes
- Lead root‑cause analysis and post‑mortem reviews for outages and operational incidents
- Ensure website releases, deployments, and updates follow operational best practices and provide communication to wider business stakeholders
- Compliance - Ensuring website compliance with accessibility standards and data privacy regulations, such as GDPR
- Own procedure documentation, governance, periodic reviews, and change control to reflect evolving business and regulatory needs
- Prioritisation Management - Triaging and resolving any production issues within an appropriate SLA window
- Site Performance & Maintenance - Monitoring web traffic, ensuring high availability, managing security updates, and fixing bugs or broken links
- Resolve escalated customer queries and issues, gathering feedback for continuous improvement
- Clear ownership of the technical SEO initiatives including site architecture, crawlability, indexing, Core Web Vitals, redirects, structured data, and performance optimisation
- Collaborate with content and marketing teams to improve organic search rankings and traffic growth
- Monitor SEO performance using tools such as Google Search Console, GA4, SEMrush or similar platforms
- Identify and resolve technical issues impacting organic visibility
- Manage and optimise the company’s Mar Tech (Marketing Technology) stack including analytics, tag management, CRM, personalisation, CDP (Customer Data Platform), and marketing automation tools
- Oversee integrations between website platforms and third‑party systems
- Ensure accurate tracking, attribution, and data flow across digital channels
- Payments & Order Management
- Monitor payment gateway performance, transaction success rates, fraud prevention, and checkout optimisation
- Coordinate with the different payment providers and internal teams to resolve payment‑related incidents relevant to the market
- Oversee order management workflows including order processing, fulfillment integrations, and operational issue resolution
- Improve operational efficiency across the customer purchase journey
- Ensure compliance with payment security and data protection standards
- Payment Operations - Oversee the processing of all domestic and global payments, across the different markets that Fit Flop operates in.
Whilst driving payment‑related projects and continuous improvement; manage testing and business readiness for smooth delivery and adoption
- Analytics & Reporting
- Develop operational reporting for website performance, SEO metrics, uptime, conversion rates, payments, and order flow
- Analyse operational data to identify opportunities for optimisation and automation
- Present insights and recommendations to leadership and cross‑functional stakeholders
- Cross-Functional Collaboration
- Work closely with our System Integrator, Product, Marketing, Customer Support, and Operations teams
- Support digital transformation and continuous improvement initiatives
- Manage external vendors, agencies, and technology partners where applicable
- Success Metrics
- Website uptime and incident response times
- Organic traffic growth and SEO performance
- Checkout conversion and payment success rates
- Order processing efficiency
- Site speed and Core Web Vitals improvements
- Accuracy of analytics and reporting
- The Person
- You’ll have already of gained experience in a similar role within the e‑commerce sector
- Technical Skills: Proficiency in Shopify and other e‑commerce platforms
- Strong understanding of SEO, SEM, MARTECH and digital marketing strategies
- Experience with GA4, Google Tag Manager, Search Console, Jira, Shopify, or similar technologies.
- Analytical Skills: Ability to analyse data and translate insights into actionable strategies
- Excellent interpersonal skills to engage clearly with diverse stakeholders and drive project goals
- Knowledge of website monitoring, incident management, and uptime optimization.
- Familiarity with payment gateways, checkout systems, and order management platforms – with a strong understanding of payments operations with strong understanding of accounting and money movement processes
- Excellent communication and stakeholder management abilities.
We recognise that not everyone will meet every requirement. If you’re excited about this role and feel like you could add value, we’d love to hear from you.
- The Benefits
- Hybrid and flexible working hours (3 days per week in the office)
- Summer Fridays (6 ½ days in July and August on Fridays)
- A day off for your Birthday
- Work from anywhere for 2 weeks
- Workplace Nursery (salary sacrifice scheme to save money on your nursery fees)
- Career development allowance (personal allowance to use on career development)
- Private health care and or dental care (provided by AXA and Den Plan)
- Socials organised by Wellbeing and Feel Good group
• Check out our careers page to learn more!
Fit Flop is an equal opportunities employer.
We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.
We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.
We actively encourage neurodivergent candidates and individuals with disabilities to apply.
If you require any reasonable adjustments during the application or interview process, please let us know.
We are committed to providing an accessible and supportive recruitment experience.
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Web Operations Manager in London employer: FitFlop
FitFlop is an exceptional employer that prioritises employee well-being and professional growth, offering hybrid working arrangements, summer Fridays, and a unique workplace nursery scheme. With a strong commitment to diversity and inclusion, the company fosters a supportive culture where every team member can thrive, while also providing career development allowances and private healthcare options. Located in a dynamic environment, FitFlop encourages innovation and collaboration, making it an ideal place for those looking to make a meaningful impact in the eCommerce sector.
StudySmarter Expert Advice🤫
We think this is how you could land Web Operations Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like FitFlop are looking for when hiring for a Web Operations Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to FitFlop for the Web Operations Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at FitFlop as a Web Operations Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out FitFlop’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Web Operations Manager.
We think you need these skills to ace Web Operations Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at FitFlop, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with FitFlop's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at FitFlop. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at FitFlop
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that FitFlop uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at FitFlop. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
