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- Tasks: Provide top-notch IT support and resolve user requests efficiently.
- Company: Join Fitch Group, a global leader in financial information services with over 100 years of experience.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and generous parental leave policies.
- Why this job: Be part of a dynamic team that values innovation and offers continuous learning opportunities.
- Qualifications: 2+ years in a fast-paced Service Desk environment; experience with Microsoft products is essential.
- Other info: Fitch promotes an inclusive culture and supports community volunteering.
The predicted salary is between 28800 - 43200 £ per year.
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Fitch Group is currently seeking a Service Desk Technician based out of our London, Canary Wharf office.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch\’s Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you\’re an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
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The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24×5 IT support to over 6,000 Fitch Group users globally
How You\’ll Make An Impact:
- Provide high quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests within the specified time frame as logged in the ticketing system
- Work with co-workers to increase knowledge across the Global Service Desk team
- Develop own technical knowledge to improve ability to resolve requests
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
- To have a strong eye for detail and an ability to follow procedures
- Work between the Canary Wharf office and the office in Central London
You May be a Good Fit if:
- Experience supporting Microsoft products such as Windows 11 and Office 365
- Experience with supporting laptops/MFD and video conferencing equipment
- At least 2 years’ experience in a fast-paced Service Desk environment
- Excellent communication skills, both verbal and written
What Would Make You Stand Out:
- Experience Mac IOS
- Experience supporting VIP users
- Experience with SCCM
Why Choose Fitch:
- Hybrid Work Environment: 4 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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Service Desk Technician employer: Fitch Solutions
Contact Detail:
Fitch Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Microsoft products and video conferencing equipment. Being able to discuss your experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced Service Desk environment. Be ready to share examples of how you've successfully managed multiple requests or resolved issues under pressure, as this is crucial for the role.
✨Tip Number 3
Demonstrate your communication skills by preparing to explain complex technical issues in simple terms. This will be important when interacting with users who may not have a technical background, so practice articulating your thoughts clearly.
✨Tip Number 4
Research Fitch Group's culture and values, especially their commitment to learning and innovation. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills in the hiring process.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supporting Microsoft products and working in a fast-paced Service Desk environment. Use keywords from the job description to align your skills with what Fitch Group is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your ability to resolve IT issues and communicate effectively, as these are key aspects of the role.
Highlight Technical Skills: Clearly list your technical skills, particularly those related to Windows 11, Office 365, and any experience with video conferencing equipment. If you have knowledge of Mac IOS or SCCM, make sure to include that as well, as it can set you apart.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Desk Technician role.
How to prepare for a job interview at Fitch Solutions
✨Know Your Tech
Make sure you're well-versed in the Microsoft products mentioned in the job description, especially Windows 11 and Office 365. Brush up on your knowledge of laptops, MFDs, and video conferencing equipment, as these are crucial for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for a Service Desk Technician, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with users in past roles, especially when resolving issues.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled technical challenges in a fast-paced environment. Highlight your ability to follow procedures while also being adaptable to unexpected situations.
✨Emphasise Team Collaboration
Fitch values teamwork, so be ready to discuss how you've worked with colleagues to enhance service delivery. Share experiences where you contributed to team knowledge or supported others in resolving tickets.
