Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the development of an AI Assistant to enhance IT support and user experience.
- Company: Join Fitch Group, a global leader in financial information with a culture of innovation.
- Benefits: Enjoy hybrid work, competitive pay, health benefits, and continuous learning opportunities.
- Why this job: Make a real impact by leveraging cutting-edge AI technology in a dynamic environment.
- Qualifications: Experience with AI technologies and a passion for improving user experiences.
- Other info: Collaborative workplace with strong support for career growth and community involvement.
The predicted salary is between 48000 - 72000 £ per year.
Fitch Group is currently seeking an AI Product Owner & Developer based out of our Manchester office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure.
The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant, which is available to all users globally and is the first point of contact for IT issues. Success in this role will lead to opportunities to build additional AI Agents across all of the Technology & Data team.
How You’ll Make an Impact
- Hands-on Technical Development: Take direct ownership of the technical development, configuration and ongoing enhancement of the Service Desk AI assistant. Build, implement and update AI models, automations and integrations.
- Drive User-Centric Enhancements: Actively engage with end users and the Service Desk team to gather feedback and pain points.
- Optimize Service Desk Efficiency: Leverage automation capabilities to reduce manual workloads for the service desk.
- Data-Driven Decision Making: Analyze usage metrics and conversational analytics to identify knowledge gaps and training opportunities.
- Lead Continuous Improvement: Establish a regular cadence for reviewing product performance and implementing new features.
- Foster Cross-Functional Collaboration: Work closely with IT, business stakeholders, and external partners.
- AI Technologies: Keep up to date with AI technologies at both a technical and user level.
- External & Internal Stakeholder Management: Partner with stakeholders to resolve AI related issues.
You May be a Good Fit if
- Strong background with AI technology on both a technical and user level.
- Experience with Moveworks Agentic AI platform.
- You are driven to improve the user experience.
- Experience with building, deploying or managing AI / Chatbot assistants.
- Understanding of NLP (Natural Language Processing) concepts.
- Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk.
- Ability to analyze usage data, identify trends and make data-driven product improvements.
- Experience in collaborating with end users, business analysts, IT and external vendors.
- Ability to identify workflow bottlenecks and automating repetitive tasks.
What Would Make You Stand Out
- Experience with Microsoft CoPilot and Azure Bot Services.
- Experience in Microsoft Power Platform, specifically in Power Automate, Power Apps, Power BI and CoPilot Studio.
- Previous experience with deploying Service Desk AI chat bots / agents.
- Experience working in a global business and partnering with key business stakeholders.
- Experience in roadmap creation, feature prioritization and backlog management.
- Experience working in Agile teams (Scrum / Kanban).
Why Choose Fitch
- Hybrid Work Environment: 2 to 3 days a week in office required.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs.
- Investing in Your Future: Retirement planning and tuition reimbursement programs.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings.
- Supportive Parenting Policies: Family-friendly policies.
- Inclusive Work Environment: A collaborative workplace where all voices are valued.
- Dedication to Giving Back: Paid volunteer days and matched funding for donations.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions.
Service Desk AI & Automation - Product Owner, Associate Director (Manchester) employer: Fitch Solutions
Contact Detail:
Fitch Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk AI & Automation - Product Owner, Associate Director (Manchester)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Fitch Group. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into AI technologies and the specific tools mentioned in the job description. Show us you know your stuff and can talk about how you'd improve the Service Desk AI Assistant.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to user experience and automation. We want to see how you think on your feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Fitch.
We think you need these skills to ace Service Desk AI & Automation - Product Owner, Associate Director (Manchester)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with AI technologies and how it aligns with what we’re looking for at Fitch. This shows us you’re genuinely interested and have done your homework!
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise, especially with AI and automation tools. We want to see your hands-on experience and how you’ve used these skills to improve user experiences or streamline processes.
Engage with Our Values: Fitch values credibility, independence, and transparency. Reflect these values in your application by sharing examples of how you’ve demonstrated them in your previous roles. It’ll help us see how you fit into our culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Fitch Solutions
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to the role like Moveworks and Microsoft CoPilot. Be ready to discuss how you've used these tools in past projects and how they can enhance user experience.
✨User-Centric Mindset
Fitch Group values user feedback, so come prepared with examples of how you've engaged with end users to gather insights. Think about specific instances where you improved a product based on user pain points and how that led to better outcomes.
✨Data-Driven Approach
Showcase your ability to analyse data and make informed decisions. Bring examples of how you've used metrics to identify trends or gaps in service delivery, and be ready to discuss how you would apply this to optimise the Service Desk AI Assistant.
✨Collaboration is Key
Highlight your experience working with cross-functional teams. Be ready to share stories about how you've collaborated with IT, business stakeholders, or external partners to drive project success and ensure seamless integration of technology solutions.
