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- Tasks: Lead the development of an AI Assistant to enhance IT support and user experience.
- Company: Join Fitch Group, a global leader in financial information and technology.
- Benefits: Enjoy hybrid work, competitive pay, health perks, and continuous learning opportunities.
- Why this job: Make a real impact by innovating with cutting-edge AI technologies.
- Qualifications: Experience with AI tech and a passion for improving user experiences.
- Other info: Collaborative culture with strong career growth and community involvement.
The predicted salary is between 43200 - 72000 £ per year.
Fitch Group is currently seeking an AI Product Owner & Developer based out of our London office. As a leading global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings and Fitch Solutions.
The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant, which is available to all users globally and is the first point of contact for IT issues. Success in this role will lead to opportunities to build additional AI Agents across all of the Technology & Data team.
How You’ll Make an Impact:
- Hands-on Technical Development: Take direct ownership of the technical development, configuration and ongoing enhancement of the Service Desk AI assistant. Build, implement and update AI models, automations and integrations.
- Drive User-Centric Enhancements: Actively engage with end users and the Service Desk team to gather feedback and pain points, ensuring the Assistant evolves to meet real-world needs.
- Optimize Service Desk Efficiency: Leverage automation capabilities to reduce manual workloads for the service desk, leading to faster ticket resolution times.
- Data-Driven Decision Making: Analyze usage metrics and conversational analytics to identify knowledge gaps and training opportunities.
- Lead Continuous Improvement: Establish a regular cadence for reviewing product performance, prioritizing enhancements, and implementing new features.
- Foster Cross-Functional Collaboration: Work closely with IT, business stakeholders, and external partners to ensure seamless integration of the AI Assistant.
- AI Technologies: Keep up to date with AI technologies at both a technical and user level.
- External & Internal Stakeholder Management: Partner with stakeholders to resolve AI-related issues and define guidelines for application of AI.
You May be a Good Fit if:
- Strong background with AI technology on both a technical and user level.
- Experience with Moveworks Agentic AI platform.
- Driven to improve the user experience.
- Experience with building, deploying or managing AI/Chatbot assistants.
- Understanding of NLP concepts, AI model capabilities and knowledge management for ChatBots.
- Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk.
- Able to analyze usage data, identify trends and make data-driven product improvements.
- Experience in collaborating with end users, business analysts, IT and external vendors.
- Ability to identify workflow bottlenecks and automate repetitive tasks.
What Would Make You Stand Out:
- Experience with Microsoft CoPilot and Azure Bot Services.
- Experience in Microsoft Power Platform, specifically in Power Automate, Power Apps, Power BI and CoPilot Studio.
- Previous experience with deploying Service Desk AI chat bots/agents.
- Experience working in a global business and partnering with key business stakeholders.
- Experience in roadmap creation, feature prioritization and backlog management.
- Experience working in Agile teams (Scrum/Kanban).
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs.
- Investing in Your Future: Retirement planning and tuition reimbursement programs.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
- Inclusive Work Environment: A collaborative workplace where all voices are valued.
- Dedication to Giving Back: Paid volunteer days and matched funding for donations.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, colour, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Service Desk AI & Automation - Product Owner, Associate Director (London) employer: Fitch Solutions
Contact Detail:
Fitch Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk AI & Automation - Product Owner, Associate Director (London)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Fitch Group and its tech culture. Knowing their values and recent projects will help you stand out and show you’re genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in AI and automation can directly benefit the Service Desk. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Service Desk AI & Automation - Product Owner, Associate Director (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with AI technologies and user-centric enhancements. We want to see how your skills align with the role of Service Desk AI Product Owner!
Showcase Your Technical Skills: Don’t hold back on detailing your hands-on technical development experience. Whether it’s coding, configuring platforms, or working with AI models, let us know how you’ve made an impact in your previous roles.
Engage with Our Values: Fitch values credibility, independence, and transparency. When writing your application, reflect on how these values resonate with you and how you can contribute to our culture. We love seeing candidates who share our passion!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Fitch Solutions
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to the role like Moveworks and Microsoft CoPilot. Be ready to discuss how you've used these tools in past projects and how they can enhance user experience.
✨User-Centric Mindset
Fitch Group values user feedback, so come prepared with examples of how you've engaged with end users to gather insights. Think about specific instances where you improved a product based on user pain points and how that led to better outcomes.
✨Data-Driven Approach
Be ready to talk about how you've used data analytics to drive decisions in previous roles. Highlight any experience you have with analysing usage metrics or conversational analytics to improve AI models or chatbots.
✨Collaboration is Key
Showcase your ability to work cross-functionally. Prepare examples of how you've collaborated with IT, business stakeholders, or external partners to implement solutions. This will demonstrate your ability to foster teamwork and drive project success.
