Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and enhance customer data quality while collaborating with cross-functional teams.
- Company: Join Fitch Solutions, a leader in financial insights and analytics.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and career development opportunities.
- Why this job: Make an impact by driving data-driven decisions in a dynamic environment.
- Qualifications: Experience in customer success operations and strong analytical skills required.
- Other info: Be part of a supportive and inclusive workplace that values your voice.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Solutions is currently seeking a Customer Intelligence Specialist based out of our London or New York office. Fitch Solutions is a leading provider of insights, data and analytics that informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities.
As part of our Revenue Operations function, the Commercial Platforms & Operations team plays a critical role in enabling scalable growth through technology, data, and process excellence. We are looking for a diligent and detail-oriented Customer Intelligence Specialist to ensure the accuracy and usability of our customer data.
How You’ll Make An Impact
- Oversee daily management of customer data, ensuring accuracy, completeness, and consistency across systems.
- Collaborate on defining, operationalizing, and maintaining the Ideal Customer Profile (ICP) criteria and segmentation within business systems.
- Lead data enrichment and quality initiatives, resolving duplicates, inaccuracies, and enhancing customer profiles.
- Collaborate with cross-functional teams to align data processes and strategies.
- Enforce data governance and compliance with global privacy regulations.
- Develop, maintain, and automate dashboards and reports for customer data quality and intelligence performance.
- Ensure ICP insights are effectively applied in sales enablement tools and content targeting.
- Provide training materials and guidance to sales and commercial teams on leveraging customer intelligence.
- Activate and monitor customer intelligence activities, including audience targeting, journey orchestration, and campaign A/B testing.
- Serve as a key contact for troubleshooting, best practices, and user support for customer data platforms.
- Deliver actionable insights and ad-hoc analysis to support commercial and strategic initiatives.
You May Be a Good Fit If
- A minimum of four years' experience within Customer Success Operations, CRM Operations, data management, or related field.
- Strong attention to detail with a proven ability to identify data inconsistencies and errors.
- A good understanding of revenue technology, specifically customer data platforms, analytics solutions, and CRM systems.
- Demonstrated analytical skills, including the ability to interpret data, spot trends, and recommend actionable solutions.
- Adept at quickly learning and navigating new software platforms.
- Proactive and resourceful in solving operational challenges.
- Clear and concise communicator, able to explain data concepts and processes to business users.
- Collaborative team player with experience working across multiple departments.
- Basic SQL query skills or a strong willingness to learn for data validation and exploration.
What Would Make You Stand Out
- Demonstratable experience driving innovation in data to deliver a differentiated client experience.
- Have worked within complex B2B enterprise environments, particularly high-growth or transformation-focused environments.
- Knowledge of global data privacy laws and enterprise data security best practices.
Why Choose Fitch
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs.
- Investing in Your Future: Retirement planning and tuition reimbursement programs.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
- Inclusive Work Environment: A collaborative workplace where all voices are valued.
- Dedication to Giving Back: Paid volunteer days and matched funding for donations.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Customer Intelligence Specialist- UK employer: Fitch Solutions
Contact Detail:
Fitch Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Intelligence Specialist- UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Intelligence Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into data quality and customer intelligence topics. Brush up on your SQL skills and be ready to discuss how you’ve tackled data inconsistencies in the past. Show us you’re passionate about clean data!
✨Tip Number 3
Don’t just apply; engage with our content! Follow Fitch Solutions on social media, comment on posts, and share relevant articles. This shows your enthusiasm for the company and helps you stand out from the crowd.
✨Tip Number 4
Be proactive after applying! Send a follow-up email expressing your excitement about the role and reiterating why you’d be a great fit. A little initiative goes a long way in showing us you’re serious about joining the team!
We think you need these skills to ace Customer Intelligence Specialist- UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Intelligence Specialist role. Highlight your experience in data management and customer success operations, and show us how your skills align with what we're looking for.
Show Off Your Data Skills: Since this role is all about data quality and insights, don’t shy away from showcasing your analytical skills. Include examples of how you've improved data processes or resolved inconsistencies in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experiences and how they relate to the job. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fitch Solutions
✨Know Your Data
As a Customer Intelligence Specialist, you'll be dealing with customer data daily. Brush up on your understanding of data quality and management principles. Be ready to discuss how you've ensured data accuracy in past roles and any tools you've used to enhance data quality.
✨Showcase Your Analytical Skills
Fitch Solutions values analytical skills highly. Prepare to share examples of how you've interpreted data to spot trends and recommend actionable solutions. Think of specific instances where your insights led to improved decision-making or operational efficiency.
✨Understand the Ideal Customer Profile (ICP)
Familiarise yourself with the concept of an Ideal Customer Profile. Be prepared to discuss how you would define and operationalise ICP criteria. Highlight any experience you have in segmenting customer data and how it has impacted sales or marketing strategies.
✨Collaboration is Key
This role requires working across multiple departments. Be ready to talk about your experience collaborating with teams like Rev Ops or Marketing Ops. Share examples of how you've successfully aligned data processes and strategies with other departments to achieve common goals.