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- Tasks: Design and deliver impactful training for the BRM team using Salesforce and innovative tools.
- Company: Join Fitch Ratings, a leader in financial services with a collaborative culture.
- Benefits: Competitive benefits package and great development opportunities in a supportive environment.
- Why this job: Elevate your training skills while making a real impact on business success.
- Qualifications: Experience in training design and delivery, preferably with Salesforce knowledge.
- Other info: Work with a dynamic team focused on continuous learning and growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Training & Development Specialist role at Fitch Ratings. BRM - Revenue Enablement is currently seeking a Training & Development Specialist based out of our London office. BRM’s global Revenue Enablement Team ensures that Fitch Rating’s Business & Relationship Management team has the right resources to sell more effectively. The team improves BRM’s ability to spend more time on revenue and value‑generating activities and less time on admin‑related tasks, focusing on process, technology, reporting, content and training improvements.
We’re looking for a Training Specialist to elevate BRM team capabilities through impactful, user‑focused learning. In this role, you will design and deliver scalable training across Salesforce and related tools, maintain a central knowledge base, and run regular sessions and drop‑in support. You’ll measure effectiveness through adoption and feedback, refine materials and methods, and tailor onboarding for new hires. Partnering closely with BRM, Revenue Enablement, Salesforce, and SMEs, including developing an AI training persona, you’ll ensure training aligns with business objectives.
What We Offer
- Great Development Opportunity: Hone your training skills with a diverse group of professionals and cutting‑edge tools like Salesforce, Qlik dashboards, and AI bots.
- High Visibility: As part of the Revenue Enablement team, your contributions are highly visible and impactful.
- Amazing Team: Collaborate with a supportive group of experts within Revenue Enablement and Salesforce, fostering continuous learning and growth.
- Great Benefits: Fitch Group offers a competitive benefits package.
We’ll Count On You To
- Coordinate and deliver regular BRM training sessions—both virtual and in‑person—on Salesforce processes and procedures, tailored with sector and regional examples, plus workshops and support for key projects and rollouts.
- Design, evaluate, and maintain high‑quality, audience‑specific training resources (courses, guides, FAQs, quick‑reference guides, video tutorials) for Salesforce and related tools, ensuring materials remain current with system enhancements and business changes.
- Adapt materials to enhance the business knowledge of Salesforce development, QA and support teams, and ensure scalability and ease of maintenance.
- Measure and optimize training effectiveness by tracking adoption metrics and stakeholder feedback; conduct needs analyses to identify skill gaps; recommend and implement improvements to maximize engagement.
- Support new‑hire onboarding with tailored programs and continuously refine delivery methods.
- Develop and maintain an AI training persona to standardize training content and interactions, partnering with SMEs to curate, validate outputs, and refine the persona based on user feedback and performance metrics.
- Build internal relationships with the wider Business Relationship Management to align Salesforce and Revenue Enablement objectives with their needs.
- Collaborate with other members of the RE & Salesforce teams to ensure group objectives are met.
What You Need To Have
- Proven experience designing and delivering structured training programs across in‑person and virtual formats.
- Hands‑on experience with Salesforce is preferred.
- Experience with Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word.
- Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms.
- Experience developing or working with AI tools is a plus.
- Exceptional ability to translate complex concepts into clear, accessible language.
What Would Make You Stand Out
- Exceptional written and verbal communication and presentation skills.
- Strong collaborator with proven relationship‑building capabilities.
- Excellent organizational and time‑management skills.
- Proactive, service‑oriented mindset with a passion for helping others.
Why Fitch? At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish far greater things than we could alone.
Location: London, England, United Kingdom
Training & Development Specialist - Senior Associate/Associate Director Level employer: Fitch Ratings
Contact Detail:
Fitch Ratings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Development Specialist - Senior Associate/Associate Director Level
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Ratings on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. Think about how you can showcase your experience with Salesforce and how it aligns with their needs.
✨Tip Number 3
Showcase your skills with a portfolio! If you've designed training materials or delivered impactful sessions before, gather examples to share during your interview. It’s a great way to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Training & Development Specialist - Senior Associate/Associate Director Level
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training and development, especially with Salesforce. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since this role requires exceptional written and verbal communication, use your application to demonstrate these skills. Keep your language clear and engaging, and make sure to proofread for any typos or errors before hitting send.
Highlight Your Collaborative Spirit: We love a team player! In your application, mention any experiences where you’ve successfully collaborated with others, especially in training or project settings. This will show us that you can build relationships and work well within our Revenue Enablement team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Fitch Ratings.
How to prepare for a job interview at Fitch Ratings
✨Know Your Stuff
Make sure you’re well-versed in Salesforce and any related tools mentioned in the job description. Brush up on your knowledge of training methodologies and be ready to discuss how you've designed and delivered training programs in the past.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare to demonstrate your ability to translate complex concepts into clear language. Think of examples where you’ve successfully communicated training content to diverse audiences.
✨Be Ready to Collaborate
This position requires strong relationship-building skills. Come prepared with examples of how you’ve worked with different teams or stakeholders to achieve common goals. Highlight your collaborative projects and the impact they had.
✨Prepare for Questions on Training Effectiveness
Expect questions about how you measure the success of your training programmes. Be ready to discuss specific metrics you’ve used in the past, how you gather feedback, and any adjustments you’ve made based on that feedback.
