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- Tasks: Design and deliver impactful training for the Revenue Enablement team using Salesforce and AI tools.
- Company: Fitch Ratings, a global leader in financial information and analytics.
- Benefits: Competitive benefits package and great development opportunities.
- Why this job: Elevate your training skills while making a real impact in a supportive team.
- Qualifications: Experience in training design, Salesforce knowledge preferred, and strong communication skills.
- Other info: Collaborative environment with high visibility and excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Training & Development Specialist - Senior Associate/Associate Director Level role at Fitch Ratings. BRM - Revenue Enablement (Fitch Ratings) is currently seeking a Training & Development Specialist based out of our London office. BRM’s global Revenue Enablement Team ensures that Fitch Rating’s Business & Relationship Management team has the right resources to sell more effectively. The team improves BRM’s ability to spend more time on revenue and value‑generating activities and less time on admin‑related tasks, focusing on process, technology, reporting, content and training improvements.
We’re looking for a Training Specialist to elevate BRM team capabilities through impactful, user‑focused learning. In this role, you will design and deliver scalable training across Salesforce and related tools, maintain a central knowledge base, and run regular sessions and drop‑in support. You’ll measure effectiveness through adoption and feedback, refine materials and methods, and tailor onboarding for new hires. Partnering closely with BRM, Revenue Enablement, Salesforce, and SMEs, including developing an AI training persona, you’ll ensure training aligns with business objectives.
What We Offer
- Great Development Opportunity: Hone your training skills with a diverse group of professionals and cutting‑edge tools like Salesforce, Qlik dashboards, and AI bots.
- High Visibility: As part of the Revenue Enablement team, your contributions are highly visible and impactful.
- Amazing Team: Collaborate with a supportive group of experts within Revenue Enablement and Salesforce, fostering continuous learning and growth.
- Great Benefits: Fitch Group offers a competitive benefits package.
We’ll Count On You To
- Coordinate and deliver regular BRM training sessions—both virtual and in‑person—on Salesforce processes and procedures, tailored with sector and regional examples, plus workshops and support for key projects and rollouts.
- Design, evaluate, and maintain high‑quality, audience‑specific training resources (courses, guides, FAQs, quick‑reference guides, video tutorials) for Salesforce and related tools, ensuring materials remain current with system enhancements and business changes.
- Adapt materials to enhance the business knowledge of Salesforce development, QA and support teams, and ensure scalability and ease of maintenance.
- Measure and optimize training effectiveness by tracking adoption metrics and stakeholder feedback; conduct needs analyses to identify skill gaps; recommend and implement improvements to maximize engagement.
- Support new‑hire onboarding with tailored programs and continuously refine delivery methods.
- Develop and maintain an AI training persona to standardize training content and interactions, partnering with SMEs to curate, validate outputs, and refine the persona based on user feedback and performance metrics.
- Build internal relationships with the wider Business Relationship Management to align Salesforce and Revenue Enablement objectives with their needs.
- Collaborate with other members of the RE & Salesforce teams to ensure group objectives are met.
What You Need To Have
- Proven experience designing and delivering structured training programs across in‑person and virtual formats.
- Hands‑on experience with Salesforce is preferred.
- Experience with Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word.
- Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms.
- Experience developing or working with AI tools is a plus.
- Exceptional ability to translate complex concepts into clear, accessible language.
What Would Make You Stand Out
- Exceptional written and verbal communication and presentation skills.
- Strong collaborator with proven relationship‑building capabilities.
- Excellent organizational and time‑management skills.
- Proactive, service‑oriented mindset with a passion for helping others.
Why Fitch? At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish far greater things than we could alone.
Location: London, England, United Kingdom
Revenue Enablement Training Specialist - London employer: Fitch Ratings
Contact Detail:
Fitch Ratings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Enablement Training Specialist - London
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Ratings on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Fitch Ratings, their Revenue Enablement team, and be ready to discuss how your skills can elevate their training programs.
✨Tip Number 3
Show off your training chops! Bring examples of past training materials or sessions you've delivered. This will demonstrate your hands-on experience and creativity in making learning engaging.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a simple gesture that keeps you top of mind.
We think you need these skills to ace Revenue Enablement Training Specialist - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with training and Salesforce, and show us how your skills align with what we're looking for in a Training Specialist.
Showcase Your Communication Skills: Since this role requires exceptional written and verbal communication, give us examples of how you've effectively communicated complex ideas in the past. We want to see your ability to make things clear and accessible!
Demonstrate Your Training Experience: Share specific examples of training programmes you've designed and delivered. Whether it's in-person or virtual, let us know how you engaged your audience and measured the effectiveness of your training.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Fitch Ratings
✨Know Your Stuff
Make sure you’re well-versed in Salesforce and any related tools mentioned in the job description. Brush up on your knowledge of training methodologies and be ready to discuss how you’ve designed and delivered training programs in the past.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare to demonstrate your ability to translate complex concepts into simple terms. Think of examples where you've successfully communicated with diverse audiences and how you tailored your message to suit their needs.
✨Be Ready to Collaborate
This position requires strong collaboration with various teams. Come prepared with examples of how you’ve built relationships in previous roles and how you’ve worked with others to achieve common goals. Highlight your proactive approach to teamwork.
✨Prepare for Questions on Training Effectiveness
Expect questions about how you measure the effectiveness of your training sessions. Be ready to discuss specific metrics you’ve used in the past, how you gather feedback, and any adjustments you’ve made based on that feedback to improve future training.
