At a Glance
- Tasks: Drive client relationships and develop tailored learning solutions for financial services.
- Company: Join Fitch Learning, a global leader in financial education and training.
- Benefits: Hybrid work, continuous learning, health benefits, and family-friendly policies.
- Other info: Dynamic role with opportunities for travel and career growth across Europe.
- Why this job: Make a real impact in professional education while collaborating with industry experts.
- Qualifications: Proven sales experience in financial services and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and professionals with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments that improve individual and organizational performance.
Working at Fitch Learning offers the opportunity to be part of a global leader in financial education, committed to delivering cutting‐edge training solutions. You'll collaborate with experts dedicated to empowering professionals with the skills and knowledge needed to excel. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive client outcomes and industry success.
Fitch Learning is seeking a Client Relationship Director based in our London office. We are looking for candidates with proven experience selling to clients across Europe and managing complex client relationships. The corporate title for this role is Director.
About The Team
The purpose of this role is to discover, develop, and win new learning and development programs with both new and existing clients. Working closely with the client relationship management team, and independently, you will identify opportunities to sell our solutions across the full Fitch Learning portfolio. You will work with clients to understand their business and talent development needs and, in partnership with our subject‐matter experts, design tailored learning solutions to address those needs. In doing so, you will achieve or exceed an agreed revenue target. You will also prospect and develop new logo opportunities across Europe. The role requires periodic travel across Europe.
How You'll Make An Impact
- Drive strategic account planning, relationship development, and internal referrals in partnership with the client relationship management team
- Build a strong understanding of market trends, client priorities, and talent development needs across the financial services sector
- Identify, qualify, and convert new business opportunities across Fitch Learning's suite of training and development solutions
- Lead full‐cycle sales activity: opportunity qualification, solution shaping, proposal development, pitching, negotiation, and closing
- Maintain accurate pipeline, activity tracking, and account plans in Salesforce with strong attention to data quality
- Produce clear and reliable revenue forecasts based on pipeline analysis and account activity
- Ensure smooth handover of won projects to delivery teams while maintaining commercial oversight and acting as an escalation point where needed
You May Be a Good Fit If
- You have a strong background in solution‐based sales
- You have experience managing complex client relationships in financial services or professional education
- You have experience selling learning, training, talent, or professional development solutions
- You have a track record of meeting or exceeding revenue targets
- You can translate client strategies and business priorities into actionable account plans
- You have excellent communication skills and a consultative selling approach
What Would Make You Stand Out
- Demonstrated sales success in learning and development solutions within financial services
- Experience working across multiple countries and navigating cross‐cultural stakeholders
- Business‐level French or German
- Ability to manage complex sales cycles and multiple stakeholders across large organizations
Why Choose Fitch
- Hybrid Work Environment: 3 days per week in the office; 2 days remote
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs to ensure continuous learning
- Investing in Your Future: Retirement planning and tuition reimbursement programs to support your goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family‐friendly policies, including a generous global parental leave plan
- Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups
- Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to volunteer in your community
Client Relationship Director in London employer: Fitch Ratings
Fitch Learning is an exceptional employer, offering a dynamic work environment in the heart of London where innovation in financial education thrives. With a strong commitment to employee growth through dedicated training and mentorship programmes, as well as a hybrid work model that promotes work-life balance, Fitch Learning fosters a culture of collaboration and inclusivity. Employees benefit from comprehensive healthcare offerings, generous parental leave policies, and opportunities to give back to the community, making it a truly rewarding place to advance your career in client relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. The more people you know, the better your chances of landing that Client Relationship Director role.
✨Tip Number 2
Research is key! Dive deep into Fitch Learning's offerings and understand their client base. This knowledge will help you tailor your pitch and show them you're the perfect fit for the job.
✨Tip Number 3
Practice your pitch! Whether it's a formal interview or a casual chat, being able to clearly articulate how you can drive client outcomes will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Fitch Learning team.
We think you need these skills to ace Client Relationship Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in solution-based sales and managing complex client relationships, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve met or exceeded revenue targets in previous roles. This will help us see your potential impact at Fitch Learning.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Fitch Ratings
✨Know Your Stuff
Before the interview, dive deep into Fitch Learning's offerings and their impact on the financial services sector. Understand their training solutions and how they cater to different client needs. This knowledge will help you demonstrate your genuine interest and ability to contribute.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed complex client relationships in the past. Highlight your consultative selling approach and how you've tailored solutions to meet specific client needs. This will show that you can build strong partnerships, which is crucial for the role.
✨Be Ready to Discuss Market Trends
Stay updated on current trends in financial services and talent development. Be prepared to discuss how these trends affect client priorities and how you can leverage them to drive sales. This will position you as a knowledgeable candidate who understands the industry landscape.
✨Practice Your Pitch
Since the role involves full-cycle sales activity, practice pitching tailored learning solutions based on hypothetical client scenarios. This will not only boost your confidence but also showcase your ability to shape solutions that align with client strategies during the interview.
