At a Glance
- Tasks: Enhance our Salesforce platform and drive user adoption through collaboration and analysis.
- Company: Join Fitch Solutions, a leader in financial insights and analytics.
- Benefits: Hybrid work, continuous learning, health benefits, and generous parental leave.
- Other info: Be part of a culture that values collaboration, innovation, and community engagement.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: 3-5 years as a Business Analyst with Salesforce experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast‑paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.
The Commercial Platforms Associate Director will partner with business stakeholders and technical teams to identify, analyze, and deliver improvements to our Salesforce platform. This role translates business needs into clear, actionable requirements, prioritises enhancement requests, and ensures solutions are designed and implemented to drive user adoption, data quality, and measurable business outcomes.
How You’ll Make An Impact
- Intake and triage enhancement requests: manage the intake process via the backlog tool Jira. Clarify business value, scope, dependencies, and urgency; define acceptance criteria.
- Requirements and process analysis: conduct discovery sessions, interviews, and workshops with business stakeholders. Document current‑state and future‑state process flows, user stories, and use cases. Propose Salesforce‑native solutions before considering custom development.
- Testing and quality assurance.
- Change management and enablement: create user guides, and training materials; deliver demos and training sessions as needed. Support go‑live activities and post‑release adoption monitoring as needed.
- Governance and compliance: adhere to SDLC, change control, and environment management (dev/sandbox/prod); ensure enhancements meet security, privacy, and regulatory standards.
You May Be a Good Fit If
- 3–5+ years as a Business Analyst or Product Analyst, with at least 2+ years working directly on Salesforce enhancements.
- Hands‑on experience with Salesforce Sales Cloud and/or Service Cloud is a plus.
- Familiarity with the end‑to‑end commercial workflows (lead creation → qualification → opportunity → closed won → renewal) with sales and marketing.
- Familiarity with Salesforce configuration concepts.
- Experience with Agile/Scrum, user story writing, acceptance criteria, and backlog management tools.
- Excellent communication, facilitation, and stakeholder management skills.
- Analytical mindset with strong problem‑solving and prioritisation abilities.
What Would Make You Stand Out
- Business acumen and user empathy.
- Structured requirements gathering and documentation.
- Cross‑functional collaboration.
- Detail orientation with a focus on outcomes.
- Adaptability in a fast‑paced environment.
Why Choose Fitch
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritise a healthy body & mind.
- Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.
Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you, or your immediate family, have holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity employer.
Associate Director, CRM Operations (London) employer: Fitch Ratings, Inc.
Fitch Solutions is an exceptional employer, offering a dynamic and fast-paced work environment in the heart of London. With a strong commitment to employee growth through dedicated training and mentorship programmes, as well as a culture that celebrates success, Fitch empowers its team members to thrive and make a meaningful impact in the financial market intelligence space. The hybrid work model, comprehensive health benefits, and family-first policies further enhance the appeal of joining this leading financial services group.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director, CRM Operations (London)
✨Tap into Campus Networks
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✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Fitch Ratings, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Associate Director, CRM Operations (London)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fitch Ratings, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
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How to prepare for a job interview at Fitch Ratings, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fitch Ratings, Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fitch Ratings, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fitch Ratings, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
