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- Tasks: Design and deliver impactful training for the BRM team using Salesforce and innovative tools.
- Company: Join Fitch Ratings, a leader in financial information and analytics.
- Benefits: Competitive benefits package, professional growth, and a supportive team environment.
- Why this job: Elevate your training skills while making a real impact on business efficiency.
- Qualifications: Experience in training design, Salesforce knowledge, and strong communication skills.
- Other info: Collaborate with a dynamic team and engage with cutting-edge technology.
The predicted salary is between 48000 - 72000 ÂŁ per year.
BRM - Revenue Enablement (Fitch Ratings) is currently seeking a Training & Development Specialist based out of our London office. BRM’s global Revenue Enablement Team is tasked with ensuring that Fitch Rating’s Business & Relationship Management team (BRM) has the right resources in place to sell more effectively. The team seeks to improve BRM’s ability to spend more time on revenue and value‑generating activities and less time on admin‑related tasks. The team focuses on improvements in BRM’s processes, technology reporting, content, and training. We’re looking for a Training Specialist to elevate BRM team capabilities through impactful, user‑focused learning.
In this role, you will design and deliver scalable training across Salesforce and related tools, maintain a central knowledge base, and run regular sessions and drop‑in support. You’ll measure effectiveness through adoption and feedback, refine materials and methods, and tailor onboarding for new hires. Partnering closely with BRM, Revenue Enablement, Salesforce, and SMEs, including developing an AI training persona, you’ll ensure training aligns with business objectives.
What We Offer:
- Great Development Opportunity: This role offers the chance to hone your training skills by working with a diverse group of professionals and engaging with cutting‑edge tools like Salesforce, Qlik dashboards, and AI BOTs.
- High Visibility: As part of the Revenue Enablement team, you will play a crucial role in enhancing the efficiency and effectiveness of Fitch Rating’s BRM team, ensuring your contributions are highly visible and impactful.
- Amazing Team: You will be collaborating closely with a dynamic and supportive group of experts within the Revenue Enablement and Salesforce teams, fostering a culture of continuous learning and professional growth.
- Great Benefits: Fitch Group is committed to providing a competitive benefits package, reflecting our appreciation for the hard work and dedication of our employees.
We’ll Count on You To:
- Training Sessions & Drop‑In Support: Coordinate and deliver regular BRM training sessions both virtual and in‑person on Salesforce processes and procedures, tailored to the audience with sector and regional‑specific examples. Provide hands‑on workshops and support for key projects and system roll‑outs.
- Training Material Development: Design, evaluate, and maintain high‑quality, audience‑specific training resources (courses, guides, FAQs, quick‑reference guides, and video tutorials) for Salesforce and related tools, ensuring materials remain current with system enhancements and business changes. Ensure that the materials are scalable and easy to maintain.
- Training Effectiveness: Measure and optimize training effectiveness by tracking adoption metrics and stakeholder feedback; conduct needs analyses to identify skill gaps; recommend and implement improvements to maximize engagement. Support new‑hire onboarding with tailored programs, continuously refining materials and delivery methods.
- AI Training Persona: Develop and maintain an AI training persona to standardise training content and interactions, partnering with SMEs to curate, validate outputs, and continuously refine the persona based on user feedback and performance metrics.
- Relationship Building: Develop internal relationships with the wider Business Relationship Management to ensure Salesforce & RE objectives meet their needs.
- Collaboration: Work with other members of the RE & Salesforce teams to ensure group objectives are met.
What You Need to Have:
- Proven experience designing and delivering structured training programmes across in‑person and virtual formats.
- Hands‑on experience with Salesforce is preferred.
- Experience with Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word.
- Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms.
- Experience developing or working with AI tools is a plus.
- Exceptional ability to translate complex concepts into clear, accessible language.
What Would Make You Stand Out:
- Exceptional written and verbal communication and presentation skills.
- Strong collaborator with proven relationship‑building capabilities.
- Excellent organisational and time‑management skills.
- Proactive, service‑oriented mindset with a passion for helping others.
Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Training & Development Specialist - Senior Associate/Associate Director Level employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Development Specialist - Senior Associate/Associate Director Level
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Ratings through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Training & Development roles. We should also think about how our past experiences align with their needs, especially around Salesforce and training effectiveness.
✨Tip Number 3
Showcase our skills in action! If we have any training materials or projects we've worked on, bring them along to the interview. It’s a great way to demonstrate our expertise and creativity.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a nice touch that many candidates overlook.
We think you need these skills to ace Training & Development Specialist - Senior Associate/Associate Director Level
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with training programmes and Salesforce. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role requires exceptional written and verbal communication, use your application to demonstrate these skills. Keep your language clear and engaging, and make sure to proofread for any typos or errors before hitting send.
Highlight Your Collaborative Spirit: We love a team player! In your application, mention any experiences where you’ve successfully collaborated with others, especially in training or development contexts. This will show us that you can work well within our dynamic team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Fitch Group
✨Know Your Stuff
Make sure you’re well-versed in Salesforce and any related tools mentioned in the job description. Brush up on your knowledge of training methodologies and be ready to discuss how you've designed and delivered training programmes in the past.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare to demonstrate your ability to translate complex concepts into simple terms. Think of examples where you’ve successfully communicated with diverse audiences and how you tailored your message to suit their needs.
✨Be Ready to Collaborate
This position requires strong relationship-building skills. Come prepared with examples of how you’ve worked with cross-functional teams in the past. Highlight your collaborative projects and how they contributed to achieving business objectives.
✨Prepare for AI Discussions
Given the emphasis on developing an AI training persona, brush up on your knowledge of AI tools and their applications in training. Be ready to discuss any experience you have with AI and how it can enhance learning experiences.
