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- Tasks: Provide top-notch IT support to over 6,000 users globally.
- Company: Join Fitch Group, a leading global financial information provider with over 100 years of experience.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and generous parental leave policies.
- Why this job: Be part of a dynamic team that values innovation and offers continuous learning opportunities.
- Qualifications: Experience in a fast-paced Service Desk environment and supporting Microsoft products is essential.
- Other info: Fitch promotes an inclusive culture and supports community volunteering.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Fitch Group is currently seeking a Service Desk Technician based out of our Manchester office.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch\’s Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you\’re an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
Want to learn more about a career in technology and data at Fitch?
Visit: https://careers.fitch.group/content/Technology-and-Data/
About the Role
The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service Desk provides 24×5 IT support to over 6,000 Fitch Group users globally.
How You’ll Make an Impact :
- Provide high quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests within the specified time frame as logged in the ticketing system
- Work with co-workers to increase knowledge across the Global Service Desk team
- Develop your own technical knowledge to improve ability to resolve requests
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
- To have a strong eye for detail and an ability to follow procedures
You May be a Good Fit if:
- Experience supporting Microsoft products such as Windows 11 and Office 365
- Experience with supporting laptops/MFDs and video conferencing equipment
- At least 2 years’ experience in a fast-paced Service Desk environment
- Excellent communication skills, both verbal and written
What Would Make You Stand Out:
- Experience with SCCM
- Experience supporting VIP users
- Experience with Mac iOS
Why Choose Fitch:
- Hybrid Work Environment: 4 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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Service Desk Technician employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft products and video conferencing equipment. Having hands-on experience or knowledge about these tools will help you stand out during discussions.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've effectively resolved user issues in previous roles. Be ready to share these experiences during any interviews or networking opportunities.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and the Service Desk team. This can provide you with valuable information that you can use to tailor your conversations during the application process.
✨Tip Number 4
Stay updated on the latest trends in IT support and customer service. Being knowledgeable about emerging technologies and best practices will not only enhance your skill set but also show your commitment to continuous learning, which is valued at Fitch.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supporting Microsoft products and working in a Service Desk environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific experiences that align with the responsibilities of the Service Desk Technician role, such as resolving user requests and maintaining communication.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Highlight Continuous Learning: Fitch values a culture of learning, so mention any relevant training or certifications you have completed. If you have experience with SCCM or supporting VIP users, be sure to include that as well to stand out from other candidates.
How to prepare for a job interview at Fitch Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft products, especially Windows 11 and Office 365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle the demands of the role.
✨Emphasise Customer Service Experience
Since the role is customer-focused, share examples of how you've provided excellent support in previous positions. Discuss your approach to keeping users informed and how you manage expectations during the resolution process.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Practice responding to hypothetical scenarios related to service desk operations, such as handling a high volume of tickets or dealing with a frustrated user.
✨Research Fitch Group's Culture
Familiarise yourself with Fitch Group's values and culture, particularly their commitment to innovation and customer service. This knowledge will help you align your answers with what they value in their employees, making you a more attractive candidate.
