Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team providing IT support to over 6,000 users globally.
- Company: Join Fitch Group, a top global financial information provider with over 100 years of experience.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and generous parental leave policies.
- Why this job: Be part of a culture that values innovation, learning, and making a real impact.
- Qualifications: Experience in team management and excellent customer service skills are preferred.
- Other info: Fitch is committed to diversity and offers paid volunteer days.
The predicted salary is between 43200 - 72000 £ per year.
Fitch Group is currently seeking a Service Desk Team Leader based out of our London office.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch\’s Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO).Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you\’re an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
Want to learn more about a career in technology and data at Fitch?
Visit:
About the Team
The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24×5 IT support to over 6,000 Fitch Group users globally.
How You’ll Make an Impact:
- Have a passion for customer service and technical excellence
- Day to day team management including setting objectives, performance reviews, recruitment and team organization.
- Provide mentorship, motivation and encouragement to direct the team and the Global Service Desk team
- Drive continuous service improvement initiatives to enhance the efficiency and effectiveness of the Global Service Desk processes and procedures.
- Work well under pressure and be able to prioritize your workload to meet business demands
- Develop relationships with key members of the business and engage with business stakeholders.
- Enforce best practice within the team, ensuring the highest standards that are expected are being met.
You May be a Good Fit if:
- Previous experience of managing a team or large projects would be beneficial.
- Demonstratable examples of excellent customer service.
- ITIL V4 awareness / Foundation certification is preferred.
- Proven excellent written communication skills.
What Would Make You Stand Out:
- Clear and concise communication skills
- A positive ‘Can-Do’ attitude with a mature and professional approach
- Strong eye for detail with a very good ability to follow procedures and implement them with the team and the business
- Ability to cope with demanding situations
Why Choose Fitch:
- Hybrid Work Environment: 4 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
#LI-VD1 #LI-hybrid
#J-18808-Ljbffr
Service Desk Team Leader employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Familiarise yourself with ITIL V4 principles, as having a solid understanding of these frameworks can significantly boost your credibility during interviews. Consider taking a short online course or reading up on best practices to demonstrate your commitment to service excellence.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific challenges you faced and how you motivated your team to overcome them, as this will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of Fitch Group through platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your approach to continuous service improvement. Think of specific initiatives you've implemented in previous roles that enhanced efficiency or customer satisfaction, as this aligns perfectly with the responsibilities of the Service Desk Team Leader position.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer service. Use specific examples that demonstrate your ability to lead a team and improve service processes.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and technology. Mention your understanding of ITIL V4 and how it can benefit the Global Service Desk at Fitch Group.
Showcase Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Use concise language and structure your application logically.
Highlight Continuous Improvement Initiatives: Discuss any previous experiences where you drove service improvement initiatives. This will show your proactive approach and ability to enhance efficiency within a team.
How to prepare for a job interview at Fitch Group
✨Show Your Passion for Customer Service
Fitch Group values a strong commitment to customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, highlighting your dedication to providing excellent support.
✨Demonstrate Leadership Skills
As a Service Desk Team Leader, you'll need to manage and motivate your team effectively. Discuss your past experiences in team management, including how you set objectives, conducted performance reviews, and fostered a positive team environment.
✨Highlight Your Technical Knowledge
Familiarise yourself with ITIL V4 principles and be ready to discuss how you can apply them to improve service desk processes. Showing that you understand the technical aspects of the role will set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions about how you handle pressure and prioritise tasks. Think of scenarios where you've successfully managed demanding situations, and be ready to explain your thought process and the outcomes.
