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- Tasks: Lead the development of an AI Assistant for global IT support.
- Company: Join Fitch Group, a top financial information provider with a culture of innovation.
- Benefits: Enjoy hybrid work, competitive pay, health benefits, and continuous learning opportunities.
- Why this job: Make a real impact by enhancing user experience with cutting-edge AI technology.
- Qualifications: Experience in AI tech, chatbot management, and data analysis is essential.
- Other info: Be part of a diverse team with excellent career growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Group is currently seeking an AI Product Owner & Developer based out of our Manchester office. As a leading global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant, which is available to all users globally and is the first point of contact for IT issues. Success in this role will lead to opportunities to build additional AI Agents across all of the Technology & Data team.
How You’ll Make an Impact:
- Hands-on Technical Development: Take direct ownership of the technical development, configuration and ongoing enhancement of the Service Desk AI assistant. Build, implement and update AI models, automations and integrations.
- Drive User-Centric Enhancements: Actively engage with end users and the Service Desk team to gather feedback and pain points, ensuring the Assistant evolves to meet real-world needs.
- Optimize Service Desk Efficiency: Leverage automation capabilities to reduce manual workloads for the service desk, leading to faster ticket resolution times.
- Data-Driven Decision Making: Analyze usage metrics and conversational analytics to identify knowledge gaps and training opportunities.
- Lead Continuous Improvement: Establish a regular cadence for reviewing product performance, prioritizing enhancements, and implementing new features.
- Foster Cross-Functional Collaboration: Work closely with IT, business stakeholders, and external partners to ensure seamless integration of the AI Assistant.
- AI Technologies: Keep up to date with AI technologies at both a technical and user level.
- External & Internal Stakeholder Management: Partner with stakeholders to resolve AI related issues and define guidelines for application of AI.
You May be a Good Fit if:
- Strong background with AI technology on both a technical and user level.
- Experience with Moveworks Agentic AI platform.
- Driven to improve the user experience.
- Experience with building, deploying or managing AI/Chatbot assistants.
- Understanding of NLP (Natural Language Processing) concepts.
- Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk.
- Ability to analyze usage data, identify trends and make data-driven product improvements.
- Experience in collaborating with end users, business analysts, IT and external vendors.
- Ability to identify workflow bottlenecks and automate repetitive tasks.
What Would Make You Stand Out:
- Experience with Microsoft CoPilot and Azure Bot Services.
- Experience in Microsoft Power Platform, specifically in Power Automate, Power Apps, Power BI and CoPilot Studio.
- Previous experience with deploying Service Desk AI chat bots/agents.
- Experience working in a global business and partnering with key business stakeholders.
- Experience in roadmap creation, feature prioritization and backlog management.
- Experience working in Agile teams (Scrum/Kanban).
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required.
- A Culture of Learning & Mobility: Dedicated trainings and mentorship programs.
- Investing in Your Future: Retirement planning and tuition reimbursement programs.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings.
- Supportive Parenting Policies: Family-friendly policies including a generous global parental leave plan.
- Inclusive Work Environment: A collaborative workplace where all voices are valued.
- Dedication to Giving Back: Paid volunteer days and matched funding for donations.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest.
Service Desk AI & Automation - Product Owner, Associate Director (Manchester) employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk AI & Automation - Product Owner, Associate Director (Manchester)
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into AI technologies and the specific tools mentioned in the job description, like Moveworks and Jira Service Desk. Show us you’re not just familiar but passionate about these technologies!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you would tackle real-world issues related to AI and user experience. We want to see your thought process and how you can drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Fitch Group.
We think you need these skills to ace Service Desk AI & Automation - Product Owner, Associate Director (Manchester)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with AI technologies and how it aligns with what we’re looking for at Fitch. This shows us you’re genuinely interested and have done your homework!
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise, especially with AI and automation tools. We want to see your hands-on experience and how you’ve used these skills to drive improvements in user experience or efficiency.
Be User-Centric: Emphasise your ability to gather feedback and improve user experiences. Share examples of how you’ve engaged with end users in the past to enhance products or services. This is key for the Service Desk AI role!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join our team at Fitch!
How to prepare for a job interview at Fitch Group
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to the role like Moveworks and Microsoft CoPilot. Be ready to discuss how you've used these tools in past projects or how you would apply them to improve the Service Desk AI Assistant.
✨User-Centric Mindset
Fitch Group values user experience, so come prepared with examples of how you've gathered user feedback in previous roles. Think about specific instances where you improved a product based on user insights and be ready to share those stories.
✨Data-Driven Approach
Since the role involves analysing usage metrics, be prepared to talk about how you've used data to drive decisions in the past. Bring examples of how you've identified trends and made improvements based on your findings.
✨Collaboration is Key
This position requires working closely with various stakeholders. Think of examples where you've successfully collaborated with IT teams, business analysts, or external partners. Highlight your communication skills and how you ensure everyone is on the same page.
