At a Glance
- Tasks: Engage with clients to renew policies and provide tailored insurance solutions.
- Company: Join Gallagher, a leading global insurance brokerage with a supportive culture.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Dynamic team with over 100 years of combined insurance expertise.
- Why this job: Make a real impact by helping clients protect what matters most to them.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Gallagher Ireland are part of the Arthur J Gallagher Group, one of the largest insurance brokerages in the world. We are now seeking to add a Personal Lines Retention Handler to our team. The successful candidate can be based in our Dublin or Limerick office. This is a full-time, permanent position. Gallagher's team in Ireland have over 100 years of combined insurance experience, we offer business, personal, and financial insurance solutions, protecting what matters most, to the people who matter to us - our customers.
How you’ll make an impact:
- Proactively contact existing clients to discuss policy renewals, ensuring continued coverage and customer satisfaction.
- Proactively engage with clients to understand their needs, address concerns, and provide tailored insurance solutions.
- Manage the renewal process for personal lines policies, ensuring timely and accurate processing while identifying opportunities for policy enhancements.
- Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact for all insurance-related inquiries.
- Address and resolve client issues and complaints promptly and effectively, ensuring a positive client experience.
- Identify and pursue opportunities to cross-sell additional insurance products and services that align with client needs.
- Stay informed about industry trends, competitor offerings, and market conditions to provide clients with relevant and competitive insurance solutions.
- Maintain accurate and up-to-date client records, prepare reports on retention activities, and provide insights to management on retention performance.
About you:
- Minimum of APA qualification.
- Proven experience in customer service, sales, or retention roles, ideally within personal lines insurance.
- Strong understanding of personal lines insurance products and services.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving skills with an ability to address client concerns effectively.
- Completion of the appropriate annual CPD requirement and Maintain Minimum Competency Code.
- Proficiency with CRM systems and Microsoft Office Suite.
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Director, Ratings Operational Risk - Manchester | Manchester, UK employer: Fitch Group
Gallagher is an exceptional employer that fosters a culture of teamwork and integrity, empowering employees to take ownership of their careers while making a meaningful impact in the insurance industry. With access to advanced data analytics and a client-centric digital ecosystem, employees are equipped to build trust and enhance client relationships effectively. Located in vibrant Manchester, Gallagher offers a supportive environment where curiosity and new ideas are celebrated, providing ample opportunities for professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Ratings Operational Risk - Manchester | Manchester, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest and understanding of their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your answers. We suggest focusing on how your skills align with the role, especially in areas like customer service and problem-solving.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Director, Ratings Operational Risk - Manchester | Manchester, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service and retention experience, as well as any relevant qualifications like the APA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about personal lines insurance and how your background makes you a great fit for Gallagher. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively resolved client issues in the past. We love candidates who can think on their feet and provide tailored solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Fitch Group
✨Know Your Stuff
Make sure you have a solid understanding of personal lines insurance products and services. Brush up on the latest industry trends and competitor offerings so you can speak confidently about how you can meet client needs.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with clients, practice articulating your thoughts clearly and effectively. Prepare examples of how you've successfully resolved client issues or enhanced their experience in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in customer service or retention. Be ready to discuss how you approached these situations and what the outcomes were, showcasing your ability to address client concerns effectively.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company. You might want to ask about the team culture or how Gallagher supports professional development in the insurance sector.
