AI Enablement Specialist, Associate Director in Manchester

Fitch Group is currently seeking an AI Enablement Specialist, Associate Director based out of our Manchester office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Information Security and Tech & Data Delivery Enablement. Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

AI Enablement and Governance is a highly visible, cross-functional team within Emerging Technology, driving the safe, responsible, and value-driven adoption of AI across Fitch. We operate across two complementary pillars: AI Governance ensures AI at Fitch is safe, compliant, explainable, and regulator-ready, while AI Enablement ensures AI at Fitch is adopted, understood, and delivering real business value. We partner closely with business and technology leaders to bring the right AI capabilities to Fitch and help every colleague use them effectively.

How You’ll Make an Impact:

• Communications, Campaigns & Knowledge Hub: Run AI communications, campaigns, and events across written, video, and in-person formats to increase awareness and informed use of AI at every level of the company. Coordinate internal champions and bring in external speakers to keep the program fresh. Curate Fitch's AI knowledge hub, a central resource of vetted use cases, prompts, and patterns so every team starts from what already works.
• Learning & Training Coordination: Coordinate Fitch's emerging AI learning and training efforts, spanning AI literacy for everyone, role-based training, and advanced sessions for power users across business and technology tracks. Bring together content from center of excellence and Tech & Data teams, and from platform vendors, so colleagues see one coherent learning journey.
• Emerging Technology Platforms & Support: Monitor emerging AI platforms, tools, and capabilities, tracking vendor roadmaps, new releases, and market developments, and translating what matters into practical guidance on what Fitch should pilot, expand, or retire. Provide ongoing support for emerging platform needs, acting as a first point of contact for colleagues working with new AI tools.
• Measurement & Value Realization: Track AI usage at Fitch, partnering with analytics teams to establish baseline metrics such as usage, quality, time saved, and business outcomes. Run the voice-of-user program (surveys, interviews, champion feedback) to ground the numbers in real experience.

You May be a Good Fit if:

• Bachelor's degree in communications, learning and development, business administration, information systems, or a related field.
• 5+ years in technology enablement, change management, internal communications, or learning and development, with hands-on experience designing role-based training programs and measuring how well they work.
• Strong, adaptable communication skills with ability to shift style, tone, and level of technical detail fluidly depending on the audience.
• Hands-on familiarity with enterprise AI tools (e.g., Anthropic Claude, Microsoft Copilot) with ability to explain their value clearly to non-technical audiences.

What Would Make You Stand Out:

• Genuine passion for AI and emerging technology, and the ability to inspire that same enthusiasm in others.
• Experience curating internal and external speakers, with judgment about which speakers will land with which audiences.
• Experience building and running champion networks or communities of practice at scale.
• Video production, content curation, and storytelling, with experience producing polished internal communications.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs.
• Investing in Your Future: Retirement planning and tuition reimbursement programs.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
• Inclusive Work Environment: A collaborative workplace where all voices are valued.
• Dedication to Giving Back: Paid volunteer days and matched funding for donations.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.