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- Tasks: Design and deliver impactful training for the BRM team using Salesforce and innovative tools.
- Company: Join Fitch Ratings, a leader in revenue enablement with a collaborative culture.
- Benefits: Enjoy competitive benefits, professional growth, and a supportive team environment.
- Why this job: Make a real impact by enhancing team capabilities and driving effective learning.
- Qualifications: Experience in training design, Salesforce knowledge, and strong communication skills.
- Other info: Dynamic role with opportunities to work on cutting-edge AI training initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
BRM - Revenue Enablement (Fitch Ratings) is currently seeking a Training & Development Specialist based out of our London office. BRM’s global Revenue Enablement Team is tasked with ensuring that Fitch Rating’s Business & Relationship Management team (BRM) has the right resources in place to sell more effectively. The team seeks to improve BRM’s ability to spend more time on revenue and value‑generating activities and less time on admin‑related tasks. The team focuses on improvements in BRM’s processes, technology reporting, content, and training.
We’re looking for a Training Specialist to elevate BRM team capabilities through impactful, user‑focused learning. In this role, you will design and deliver scalable training across Salesforce and related tools, maintain a central knowledge base, and run regular sessions and drop‑in support. You’ll measure effectiveness through adoption and feedback, refine materials and methods, and tailor onboarding for new hires. Partnering closely with BRM, Revenue Enablement, Salesforce, and SMEs, including developing an AI training persona, you’ll ensure training aligns with business objectives.
What We Offer:
- Great Development Opportunity: This role offers the chance to hone your training skills by working with a diverse group of professionals and engaging with cutting‑edge tools like Salesforce, Qlik dashboards, and AI BOTs.
- High Visibility: As part of the Revenue Enablement team, you will play a crucial role in enhancing the efficiency and effectiveness of Fitch Rating’s BRM team, ensuring your contributions are highly visible and impactful.
- Amazing Team: You will be collaborating closely with a dynamic and supportive group of experts within the Revenue Enablement and Salesforce teams, fostering a culture of continuous learning and professional growth.
- Great Benefits: Fitch Group is committed to providing a competitive benefits package, reflecting our appreciation for the hard work and dedication of our employees.
We’ll Count on You To:
- Training Sessions & Drop‑In Support: Coordinate and deliver regular BRM training sessions both virtual and in‑person on Salesforce processes and procedures, tailored to the audience with sector and regional‑specific examples. Provide hands‑on workshops and support for key projects and system roll‑outs.
- Training Material Development: Design, evaluate, and maintain high‑quality, audience‑specific training resources (courses, guides, FAQs, quick‑reference guides, and video tutorials) for Salesforce and related tools, ensuring materials remain current with system enhancements and business changes. Materials should also be adapted to enhance the business knowledge of Salesforce development, QA, and support teams. Ensure that the materials are scalable and easy to maintain.
- Training Effectiveness: Measure and optimize training effectiveness by tracking adoption metrics and stakeholder feedback; conduct needs analyses to identify skill gaps; recommend and implement improvements to maximize engagement. Support new‑hire onboarding with tailored programs, continuously refining materials and delivery methods.
- AI Training Persona: Develop and maintain an AI training persona to standardise training content and interactions, partnering with SMEs to curate, validate outputs, and continuously refine the persona based on user feedback and performance metrics.
- Relationship Building: Develop internal relationships with the wider Business Relationship Management to ensure Salesforce & RE objectives meet their needs.
- Collaboration: Work with other members of the RE & Salesforce teams to ensure group objectives are met.
What You Need to Have:
- Proven experience designing and delivering structured training programmes across in‑person and virtual formats.
- Hands‑on experience with Salesforce is preferred.
- Experience with Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word.
- Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms.
- Experience developing or working with AI tools is a plus.
- Exceptional ability to translate complex concepts into clear, accessible language.
What Would Make You Stand Out:
- Exceptional written and verbal communication and presentation skills.
- Strong collaborator with proven relationship‑building capabilities.
- Excellent organisational and time‑management skills.
- Proactive, service‑oriented mindset with a passion for helping others.
Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Training & Development Specialist - Senior Associate/Associate Director Level in London employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Development Specialist - Senior Associate/Associate Director Level in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Ratings on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable we are talking about our experiences and skills, the better we’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. Let’s express our appreciation for the opportunity and reiterate our enthusiasm for the role.
We think you need these skills to ace Training & Development Specialist - Senior Associate/Associate Director Level in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with training programmes and Salesforce. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves translating complex concepts into clear language, include examples of how you've done this in the past. We love seeing candidates who can communicate effectively, both in writing and verbally.
Highlight Your Collaborative Spirit: We’re all about teamwork here at StudySmarter! Mention any experiences where you’ve successfully collaborated with others, especially in training or development contexts. It’s a big plus for us!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fitch Group
✨Know Your Tools Inside Out
Make sure you’re well-versed in Salesforce and any other tools mentioned in the job description. Familiarise yourself with their functionalities and think of examples where you've used them effectively in training or development.
✨Showcase Your Training Experience
Prepare to discuss specific training programmes you've designed and delivered. Highlight how you tailored these sessions to meet the needs of different audiences, especially in virtual formats, as this role requires adaptability.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with various teams. Be ready to share examples of how you've built relationships and collaborated with others to achieve common goals. Emphasise your proactive approach and service-oriented mindset.
✨Prepare for AI Discussions
Since developing an AI training persona is part of the role, brush up on your knowledge of AI tools and how they can enhance training. Think about how you would approach creating standardised training content using AI and be prepared to discuss your ideas.
