Social Impact Reporting and Operations Analyst in London

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group's culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world's top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

Fitch Group is currently seeking a Social Impact Reporting and Operations Analyst based out of our London office. We are seeking a Social Impact Reporting and Operations Analyst to lead and manage Diversity, Equity & Inclusion (DEI), and Corporate Social Responsibility (CSR) reporting across the organization. This role will develop and maintain reporting frameworks, ensure data quality and governance, support external disclosures, and provide insights that drive strategy and measurable outcomes.

You will own the day‐to‐day relationship with our Fitch community platform partner to source volunteering and giving data, and lead the end‐to‐end process to collect, standardize, and validate impact reporting data from charity partners. The ideal candidate brings strong analytical skills, experience with DEI/ESG/social impact and human capital metrics, and a collaborative approach to stakeholder engagement. The role will also seek opportunities to increase team analytic capability, create meaningful, value‐added reporting, and continuously streamline and automate reporting to reduce manual tasks.

How You'll Make an Impact

• Design, implement, and evolve DEI and CSR/social impact reporting frameworks aligned to business priorities and leading standards (e.g., UN SDGs; GRI; relevant human capital best practices).
• Define standardized KPIs, metrics, and methodologies for consistent measurement across the organization (e.g., volunteering hours, skills‐based volunteering impact, charitable giving, community investment, outcomes).
• Establish and maintain clear, consistent standards for the naming, definition, calculation, and use of metrics, ensuring reporting consistency, comparability, and auditability.

Impact Evaluation Framework

• Design and deploy a comprehensive Impact Evaluation Framework to measure outputs, outcomes, and longer‐term impact of DEI and social investment programs.
• Establish clear theories of change/logic models, indicator hierarchies, baselines, targets, and data collection protocols for programs and partnerships.
• Evaluate, select, and onboard external platforms or tools to support impact measurement (e.g., survey/impact platforms, partner reporting portals), including vendor due diligence, procurement support, integration design, and ongoing management.
• Develop standard partner reporting templates, guidance, and SLAs; oversee training and continuous support for charity partners to improve data quality and consistency.
• Conduct periodic impact reviews and learning cycles; translate findings into program improvements and strategic recommendations for leadership.

Data governance and quality

• Establish and maintain data governance for DEI and CSR datasets, including data dictionaries, lineage, controls, and audit trails.
• Implement validation, reconciliation, and anomaly detection routines across HRIS, community platforms, finance systems, and partner‐provided datasets; ensure privacy, security, and compliance (e.g., GDPR).
• Partner with HR, Legal/Compliance, Finance, Technology, and Business to ensure ethical, secure, and compliant data handling.

Analytics and insight generation

• Support with processes to build dashboards and analytical outputs that translate data into actionable insights for leadership and program owners; support with the design for executive‐ready Inclusion and Social Impact dashboards.
• Conduct trend, cohort, segmentation, and driver analyses to assess progress against targets, identify risks/opportunities, and inform interventions.
• Translate findings into clear recommendations and measurable actions for HR, Inclusion, CSR, and business leaders.

External disclosures and assurance

• Prepare inputs for Inclusion/CSR/ESG reports, human capital disclosures, regulatory or voluntary submissions, and stakeholder communications (e.g., annual Fitch BUILD report, Inclusion benchmarking).
• Coordinate with internal reviewers (Legal, Compliance, Internal Audit) and external partners to support assurance‐readiness of metrics and narratives.

Platform and partner management

• Serve as the day‐to‐day owner of the Fitch community platform relationship (e.g., implementation, enhancements, data integrations, vendor performance).
• Oversee ingestion of volunteering and giving data; manage issue resolution and drive roadmap discussions to improve participation and data integrity.
• Lead the end‐to‐end process to collect, standardise, and validate impact data from charity partners, refining templates, SLAs, and due diligence.

Operational excellence and continuous improvement

• Create and maintain SOPs, calendars, and RACI for reporting cycles; manage timelines and stakeholders to meet deadlines.
• Seek continuous improvement opportunities to streamline and automate reporting processes, reducing manual tasks and cycle time.
• Develop self‐service reporting assets and training to uplift the team's analytic capability and empower stakeholders with trusted, on‐demand insights.

AI‐and automation‐enabled process improvement

• Leverage AI and agentic automation to improve process efficiency and data collection.
• Partner with Technology and Data teams to evaluate, pilot, and scale AI‐enabled tools that streamline reporting cycles and enhance stakeholder self‐service.

Stakeholder engagement and communication

• Partner with Inclusion leads, Heads of CSR, HRBPs, Workforce Analytics, Finance, Enterprise Data & Analytics and the Business to align metrics with program goals and communicate progress.
• Present complex data and insights in clear, compelling formats for executive leadership and broader audiences.

You May be a Good Fit if:

• Experience in Inclusion/CSR/ESG/social impact reporting, people analytics, sustainability reporting, or related analytics roles.
• Proven experience producing human capital metrics and narrative for internal management reporting and/or external disclosures.
• Technical skills: Advanced Excel; proficiency with data visualization tools (e.g., Qlik, Power BI).
• Experience with HRIS platforms, (e.g., SAP Success Factors) and volunteering/community platforms (e.g., Benevity); comfort with data integrations and APIs (Qlik).
• Understanding of data governance, privacy, and compliance (e.g., GDPR) and building audit‐ready controls.
• Knowledge of relevant frameworks and practices (e.g., UN SDGs, GRI, DEI reporting best practices; impact measurement concepts such as logic models, outputs/outcomes, SROI).
• Strong analytical and critical thinking skills with high attention to detail and data integrity.
• Excellent communication, written and presentation skills with evidence of being able to communicate effectively at all levels.
• Flexible and adaptable self‐starter, comfortable operating and delivering successful outcomes within small teams.
• Demonstrated ability to manage complex reporting cycles and multiple stakeholders in a fast‐paced environment.
• Exemplary integrity, independence and resilience.

What Would Make You Stand Out:

• Familiarity with the Financial Services industry.
• Helped stand up parts of an Impact Evaluation Framework (indicators, baselines, simple logic models) and supported onboarding of an external impact/partner platform.
• Automated recurring reports/dashboards (e.g., scheduled refreshes, reusable templates, basic API pulls) to cut manual effort and errors.
• Applied practical AI tools to streamline intake and validation (e.g., document parsing, anomaly flags) with clear documentation and reviewer sign‐off.
• Strong collaborator who turns data into clear, actionable takeaways for Inclusion/CSR stakeholders and leaders.

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‐term goals.
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind.
• Supportive Parenting Policies: Family‐first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.
• Driving Positive Change: Engage with impactful corporate social responsibility, inclusion, wellbeing, and environmental sustainability initiatives—empowering you to make a difference at work and in the wider world.

Fitch is committed to providing global securities markets with objective, timely, independent and forward‐looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.