Director, Head of Solutions in London

Fitch Learning is a leader in financial services training. With unrivalled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

About the Team: The Learning Solutions team plays a critical role in ensuring the successful solution design and implementation of Fitch Learning’s most complex, large-scale strategic learning programmes. The entire team exhibits a leadership mindset with high levels of accountability and proactive personal agency at all seniority levels. This senior, client-facing leadership role will manage the team that designs our most complex customised learning solutions, while working collaboratively across Sales, Product, Operations, Technology, Finance, and Client Success to ensure overall impact.

How You’ll Make an Impact:

• Oversee Fitch Learning’s most complex and highest-value client solution designs, providing team leadership, escalation support, and executive oversight where needed.
• Lead your own portfolio of strategic client solutions, personally designing customised solutions for maximum client impact.
• Lead and coach a high-performing global solution design team, building capability, driving accountability, and creating a culture of collaboration, innovation, and continuous learning.
• Manage team capacity and utilisation effectively, ensuring resources are deployed appropriately across priorities while maintaining high-quality delivery and scalability.
• Partner closely with the Head of Implementation, Director to align on external mobilisation for solution implementation.
• Execute and maintain strong solution governance frameworks to improve quality, reduce risk, support decision-making, and ensure consistency across solutions.
• Drive data-driven continuous improvement across the Solutions function by identifying opportunities to enhance processes, ways of working, design methodologies, quality standards, and cross-functional collaboration.
• Develop and embed best practice approaches, tools, and frameworks for solution design, documentation, approval, and handover.
• Ensure strong commercial discipline in solution design, balancing innovation and client impact with profitability, scalability, operational feasibility, and strategic alignment.

You May Be a Good Fit If:

• Strong background in learning design, workforce development, organisational psychology, or a similar people-based solutions background.
• Demonstrated ability in designing large-scale learning programmes and solutions, including but not limited to diagnostics, design of learning pathways (across all modalities), assessments, and wider reporting and metrics for success, including evaluation of learning impact.
• Experience in building or leading teams, including coaching, mentoring, and resource management.
• Demonstrated ability in recommending and implementing data-driven continuous improvement.
• Exceptional attention to detail and high standards of quality, with a proven ability to be a quality champion for the customer.
• Influential and able to build relationships with internal teams, external experts, and clients.
• Excellent communication skills and the ability to operate collaboratively in a fast-paced environment.

What Would Make You Stand Out:

• Experience in financial services environments.
• High-level understanding of the current global learning market, best practice, and the latest learning technologies and/or methodologies.
• Strong executive presence, commercial awareness, and the ability to build credibility with both clients and internal partners.
• A strong sense of agency and analytical awareness, with a growth mindset and commitment to continuous learning.

Why Choose Fitch:

• Hybrid Work Environment: 3 days per week in the office; 2 days remote.
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short- and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community.

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.