At a Glance
- Tasks: Lead the delivery of innovative financial learning solutions and enhance client experiences.
- Company: Join Fitch Group, a global leader in financial education and an inclusive employer.
- Benefits: Enjoy a hybrid work environment, competitive salary, and a culture of continuous learning.
- Other info: Be part of a diverse team driving innovation and operational excellence.
- Why this job: Make a real impact in the finance industry while empowering professionals to excel.
- Qualifications: Experience in managing complex projects and leading operational teams in education or services.
The predicted salary is between 70000 - 90000 £ per year.
This job is with Fitch Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Fitch Learning is a leader in financial services training. With unrivalled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
Fitch Learning is currently seeking a Head of Client and Learner Services Certifications based out of our Manchester office.
About the Team: The Client and Learner Services team is responsible for the successful delivery of sophisticated learning programmes and qualifications to clients and learners globally. This team works closely with internal stakeholders, faculty, external partners, and operational teams to ensure a high-quality client and learner experience while driving continuous improvement across delivery and service operations.
How You’ll Make an Impact:
- Lead the successful delivery of multiple certification and learning solutions, ensuring a high standard of client and learner service across global programmes.
- Direct collaboration across key internal stakeholders and subject matter experts to design and deliver world-class financial services learning experiences aligned to business and client needs.
- Build and manage strong relationships with internal and external stakeholders, including global institutes, exam delivery providers, trainers, and educators, to support consistent and scalable programme delivery.
- Own key operational performance measures, ensuring client and learner experience KPIs are achieved, project timelines are met, and financial controls and governance processes remain robust and effective.
- Drive innovation across the function through the adoption of AI-enabled tools, automation, and process improvements that enhance operational efficiency, learning delivery, and service quality.
- Lead, develop, and inspire a diverse team of learning professionals, fostering a culture of accountability, continuous improvement, and operational excellence.
You May Be a Good Fit if:
- You have significant experience delivering large, complex client projects across multiple regions, ideally within learning, education, or professional services environments.
- You have proven experience leading client- and learner-facing operational teams and developing high-performing managers and teams.
- You have a strong track record of building and managing client relationships and delivering service excellence in a fast-paced environment.
- You have experience managing budgets, invoicing, and financial controls, with a clear understanding of governance and operational risk management.
What Would Make You Stand Out:
- Experience in financial services, professional education, or certification-based learning environments.
- A strong project management mindset with a focus on execution, delivery, and stakeholder coordination.
- Demonstrated success in improving processes, driving operational effectiveness, and leading change initiatives.
- Understanding of market dynamics, competition, and macroeconomic factors relevant to the learning or financial services sectors.
Why Choose Fitch:
- Hybrid Work Environment: 3 days per week in the office; 2 days remote
- A Culture of Learning
Head of Client and Learner Services employer: Fitch Group
Fitch Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within its London-based Media Strategy & Communications team. Employees benefit from a hybrid work environment, competitive compensation, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client and Learner Services
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Fitch Group. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Fitch Group.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Fitch Group. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Head of Client and Learner Services
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Fitch Group and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Fitch Group how you can be a team player!
How to prepare for a job interview at Fitch Group
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Fitch Group.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Fitch Group's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
