Data Operations - Director

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.

We are also proud to be recognized by Built In as a Best Place to Work in Technology 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

Fitch Group is currently seeking a Director level Product Owner based out of our London office.

What We Offer

• This is a great opportunity to join a growing team responsible for all of Fitch’s fundamental data collection, supporting both Ratings and Solutions.
• Exposure to the latest technology, as processes are transformed to leverage AI/ML.
• Ability to influence the strategic vision for fundamental data extraction.
• Being part of a successful and diverse team.
• Hybrid working week scheme plus flexibility to work from a different location for up to four weeks a year.

How You'll Make an Impact

• Define and communicate the product vision, priorities and roadmap for the financial statement data platform, ensuring alignment with stakeholder needs and Fitch’s strategy.
• Collaborate with business partners and senior people throughout the business to coordinate across different groups, identify the most appropriate stakeholders to work with, and communicate effectively in support of product delivery.
• Draw out business needs from stakeholder requests, translate them into practical initiatives, and define clear requirements for workflows covering financial statement collection, audit, adjustments and related controls.
• Prioritise product initiatives and manage delivery from start to finish, including defining scope, agreeing what is reasonable given constraints, and reprioritising tasks based on changing events and business needs.
• Align the team’s strategic objectives with stakeholder needs, managing expectations, challenging over‑optimistic promises where needed, and maintaining ownership of issues and resolutions.
• Ensure the platform supports high‑quality, auditable and well‑governed financial data processes, including appropriate controls, documentation and compliance with Fitch’s internal policies and procedures.
• Develop long‑term plans, contingency plans and operational improvements for the platform, while balancing organizational needs, stakeholder requirements and resource constraints.
• Set standards for internal client service, maintain a positive and collaborative working approach, and ensure high‑quality delivery against agreed targets and service expectations.
• Provide leadership and guidance to the team, creating a culture of empowerment, encouraging responsibility and initiative, and supporting others in prioritising tasks and delivering effectively.

You May be a Good Fit

• Experience translating business needs into practical initiatives, requirements or process improvements, particularly for data, workflow or operational platforms.
• Ability to define priorities clearly, manage scope, and support delivery from start to finish, while responding flexibly to changing circumstances and reprioritising tasks when needed.
• Ability to balance business needs, people needs, resource constraints and operational priorities, with an understanding of how different parts of the organisation and system work together.
• Ability to work independently, whilst also being a strong leader with the ability to inspire others within a team environment.
• Proven experience working in agile / product‑led environments.
• Strong backlog management and story‑writing capability.

What Would Make You Stand Out

• Experience owning or supporting a data‑centric product, workflow platform, or operational tool, ideally involving financial statement collection, review, audit, adjustment, or governance processes.
• Strong ability to draw out the underlying business need from stakeholder requests, ask probing questions, and translate user needs into practical improvements or requirements.
• Excellent stakeholder management skills, including the ability to manage expectations, facilitate understanding of what is involved, and guide people toward collegiate solutions.
• Demonstrated ability to identify themes and patterns from stakeholder issues and use them to shape product or process improvements.
• Experience working across business, operations, and technology teams, collaborating effectively with different groups to coordinate delivery.
• Ability to think beyond immediate requests, considering longer‑term product needs, future plans, and operational improvements.
• Experience defining and tracking benefits, outcomes, and KPIs.
• Attention to detail, with a highly organised and methodical approach to work.
• Knowledge of AI/ML tools and their practical applications.
• Willing to learn, change and take on new things.
• Ability to challenge assumptions and focus on root business problems.

Why Choose Fitch

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals.
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind.
• Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.

At Fitch, AI is embedded in how we work every day—supporting smarter decision‑making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day‑to‑day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI‑enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done.

Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity employer.