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For Companies At a Glance
- Tasks: Manage client relationships, drive retention, and support upsell growth in a dynamic environment.
- Company: Join CreditSights, a leader in financial insights, fostering client loyalty and expansion.
- Benefits: Enjoy a collaborative culture with opportunities for mentorship and professional growth.
- Why this job: Be part of a team that values client success and offers impactful career development.
- Qualifications: Previous client-facing experience, excellent communication skills, and a customer-first mindset required.
- Other info: Fluency in additional European languages is a plus; tech-savvy candidates will excel.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Fitch Solutions is currently seeking a Customer Success Manager based out of our London office.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive, and you can make a meaningful impact.
About the Team
Established in 2019, the customer success team is a growing part of the commercial organization at Fitch Solutions. Be part of a vibrant diverse global team who are truly making a difference to our customers and contributing to the success of Fitch Solutions.
How You\’ll Make an Impact:
- Develop a deep understanding of our clients\’ organizational structure, use cases, and day-to-day function to drive value and success with their use of Fitch Solutions products and services.
- Act as a problem solver to understand pain points and work with clients to ensure they reach their desired outcomes utilizing RDR and BMI products.
- Grow customer lifetime value by building and maintaining strong relationships and serving as the voice of the customer internally.
- Provide tailored training and support to clients.
- Build and maintain outstanding client relationships.
- Proactively engage \’at risk\’ clients, discovering trends for churn, optimizing processes and implementing best practices for retention.
You May be a Good Fit if:
- Strong relationship management and interpersonal skills with good EQ.
- Can-do attitude and problem-solving mentality.
- Proven success in building and maintaining trusted relationships.
- Strong time management and organizational skills.
- Ability to utilize data for decision making.
What Would Make You Stand Out:
- Additional languages such as French, German, Spanish, Arabic would be a plus.
- Prior customer success experience within financial services including experience of increasing adoption and retention metrics.
- Self-motivated, proactive and driven.
- Proficiency with Salesforce, Gong, Gainsight.
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch\’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
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Customer Success Manager employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarize yourself with CreditSights' products and services. Understanding the nuances of their offerings, such as Lev Fin Insights and Covenant Review, will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in the financial services sector. They can provide valuable insights into the role and share tips on how to excel in client relationship management, which is crucial for this position.
✨Tip Number 3
Prepare to discuss specific strategies you've used in the past to drive customer retention and upsell opportunities. Highlighting your experience with KPIs and account health metrics will show that you understand the importance of data-driven decision-making.
✨Tip Number 4
Demonstrate your ability to build relationships by preparing examples of how you've successfully engaged with clients in previous roles. This could include instances where you identified at-risk customers and implemented strategies to improve their experience.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at CreditSights. Tailor your application to highlight relevant experiences that demonstrate your ability to drive client retention and growth.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous client-facing roles, particularly in customer success or relationship management. Use specific examples to showcase how you've successfully built relationships and driven value for clients.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your excellent verbal and written communication skills. Consider including examples of presentations or reports you've created that demonstrate your ability to convey complex information clearly.
Demonstrate a Customer-First Mindset: In your application, convey your passion for engaging with customers and your commitment to understanding their needs. Share instances where you've gone above and beyond to ensure customer satisfaction and loyalty.
How to prepare for a job interview at Fitch Group
✨Showcase Your Relationship Management Skills
As a Customer Success Manager, building and nurturing relationships is key. Be prepared to share specific examples of how you've successfully managed client relationships in the past, focusing on your ability to drive value realization and foster loyalty.
✨Demonstrate Product Knowledge
Familiarize yourself with CreditSights, Lev Fin Insights, and Covenant Review. During the interview, highlight your understanding of these products and how they can benefit clients. This will show that you're ready to provide the necessary support and expertise.
✨Prepare for Behavioral Questions
Expect questions about how you handle challenging situations, such as dealing with 'at risk' customers or driving adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your problem-solving skills.
✨Highlight Your Data-Driven Approach
Discuss how you use data to monitor account health and inform your strategies. Be ready to explain how you've previously utilized metrics to drive decision-making and prioritize actions that lead to client success.
