At a Glance
- Tasks: Drive client relationships and develop tailored learning solutions in financial services.
- Company: Join Fitch Learning, a leader in financial education with a global impact.
- Benefits: Hybrid work, continuous learning, health benefits, and family-friendly policies.
- Other info: Collaborative culture that values diverse perspectives and supports community involvement.
- Why this job: Make a real difference in professional education while achieving your career goals.
- Qualifications: Proven sales experience in financial services and strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and professionals with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments that improve individual and organizational performance.
Working at Fitch Learning offers the opportunity to be part of a global leader in financial education, committed to delivering cutting‑edge training solutions. You'll collaborate with experts dedicated to empowering professionals with the skills and knowledge needed to excel. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive client outcomes and industry success.
Fitch Learning is seeking a Client Relationship Director based in our London office. We are looking for candidates with proven experience selling to clients across Europe and managing complex client relationships. The corporate title for this role is Director.
About the Team
The purpose of this role is to discover, develop, and win new learning and development programs with both new and existing clients. Working closely with the client relationship management team, and independently, you will identify opportunities to sell our solutions across the full Fitch Learning portfolio. You will work with clients to understand their business and talent development needs and, in partnership with our subject‑matter experts, design tailored learning solutions to address those needs. In doing so, you will achieve or exceed an agreed revenue target. In addition, you will prospect and develop new logo opportunities across Europe. The role requires periodic travel across Europe.
How You'll Make an Impact
- Drive strategic account planning, relationship development, and internal referrals in partnership with the client relationship management team
- Build a strong understanding of market trends, client priorities, and talent development needs across the financial services sector
- Identify, qualify, and convert new business opportunities across Fitch Learning's suite of training and development solutions
- Lead full‑cycle sales activity: opportunity qualification, solution shaping, proposal development, pitching, negotiation, and closing
- Maintain accurate pipeline, activity tracking, and account plans in Salesforce with strong attention to data quality
- Produce clear and reliable revenue forecasts based on pipeline analysis and account activity
- Ensure smooth handover of won projects to delivery teams while maintaining commercial oversight and acting as an escalation point where needed
You May Be a Good Fit if
- You have a strong background in solution‑based sales
- You have experience managing complex client relationships in financial services or professional education
- You have experience selling learning, training, talent, or professional development solutions
- You have a track record of meeting or exceeding revenue targets
- You can translate client strategies and business priorities into actionable account plans
- You have excellent communication skills and a consultative selling approach
What Would Make You Stand Out
- Demonstrated sales success in learning and development solutions within financial services
- Experience working across multiple countries and navigating cross‑cultural stakeholders
- Business‑level French or German
- Ability to manage complex sales cycles and multiple stakeholders across large organizations
Why Choose Fitch
- Hybrid Work Environment: 3 days per week in the office; 2 days remote
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs to ensure continuous learning
- Investing in Your Future: Retirement planning and tuition reimbursement programs to support your goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings for physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan
- Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups
- Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to volunteer in your community
At Fitch Group, the combined power of our global perspectives differentiates us. Our global network of colleagues comes together to accomplish more than we ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
Client Relationship Director employer: Fitch Group
Fitch Learning is an exceptional employer, offering a dynamic work environment in London that fosters professional growth and innovation in financial education. With a strong commitment to employee development through dedicated training and mentorship programs, as well as a hybrid work model, Fitch Learning ensures that its team members thrive both personally and professionally. The inclusive culture and focus on wellbeing, alongside opportunities for meaningful contributions to client success, make Fitch Learning a standout choice for those seeking a rewarding career in the financial services training sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential clients on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Do your homework! Before any meeting or call, make sure you know your client inside out. Understand their business needs and challenges so you can tailor your pitch perfectly. This shows you care and are genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Whether it’s a formal presentation or a casual chat, being confident in what you’re selling is key. Rehearse your talking points and be ready to answer questions. The more prepared you are, the more likely you’ll close that deal!
✨Tip Number 4
Follow up like a champ! After meetings, send a quick thank-you note and recap what you discussed. This keeps you top of mind and shows your commitment. Plus, it opens the door for further conversations and opportunities down the line.
We think you need these skills to ace Client Relationship Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Director role. Highlight your experience in solution-based sales and managing complex client relationships, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve met or exceeded revenue targets in the past. This will help us see your potential impact at Fitch Learning.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your skills and experiences, making it easy for us to understand why you’re a great fit.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fitch Group
✨Know Your Stuff
Before the interview, dive deep into Fitch Learning's offerings and the financial services sector. Understand their training solutions and how they align with client needs. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed complex client relationships in the past. Highlight your consultative selling approach and how you've tailored solutions to meet specific client needs. This will demonstrate your fit for the Client Relationship Director role.
✨Be Ready to Discuss Market Trends
Familiarise yourself with current market trends and challenges in the financial services sector. Be prepared to discuss how these trends impact client priorities and how you can leverage them to drive new business opportunities for Fitch Learning.
✨Practice Your Pitch
Since you'll be leading full-cycle sales activities, practice your pitching skills. Prepare a mock proposal for a potential client, showcasing how you would identify their needs and present tailored learning solutions. This will help you feel more confident during the actual interview.
