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- Tasks: Support and manage audio-visual technologies for high-profile events and meetings.
- Company: Join Fitch Group, a leading global financial services provider with a culture of innovation.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and continuous learning opportunities.
- Why this job: Make an impact with cutting-edge AV technology in a dynamic team environment.
- Qualifications: 5+ years in AV tech, strong troubleshooting skills, and a passion for learning.
- Other info: Be part of a supportive, inclusive workplace that values your voice.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Group is currently seeking an Intermediate Support Engineer for Audio Visual based out of our London office. As a leading, global financial services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting‑edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients.
Audio Visual technologies is an integral part of the Modern Workplace technology team. Modern Workplace is a global team that supports Fitch’s end user technologies with a strong emphasis on the end user experience.
How You’ll Make an Impact:
- Serve as an Audio-Visual SME for Cisco AV including deployment, integration, incident management and support for internally and externally hosted events
- Provide concierge level support and management for C-level and corporate-wide events
- Plan and execute town halls, board meetings, training, and hybrid events from setup through completion
- Support Fitch’s AV strategy in alignment with business objectives and technological advancements
- Proactively monitor and manage Life Cycle Management for all AV infrastructure and software
- Oversee the installation and maintenance of Cisco AV systems in conference rooms, collaboration spaces, and large-scale build outs
- Monitor and support day-to-day AV related service requests
You May be a Good Fit if you have:
- 5+ years of progressive experience in AV technologies with a focus on Cisco and Microsoft Teams solutions
- Excellent troubleshooting and analytical abilities
- Experience supporting VIP conferencing needs
- Strong project management and stakeholder engagement skills
- Outstanding communication, presentation, and interpersonal skills
- Has a passion for learning and adopting new AV Technologies
What Would Make You Stand Out:
- Relevant certifications such as Cisco CCNA/CCNP (Collaboration), CTS, or equivalent
- Experience with cloud-based AV solutions and hybrid work technologies
- Knowledge of networking fundamentals, security best practices and AI technologies
- Familiarity with AV platforms (Microsoft Teams, Zoom, Crestron, etc.)
- Experience with Digital Signage technology platforms
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long‑term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family‑friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Audio-Visual Support Engineer employer: Fitch Group
Contact Detail:
Fitch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio-Visual Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common AV-related questions. Think about your past experiences with Cisco and Microsoft Teams solutions, and be ready to share specific examples of how you've tackled challenges in those areas.
✨Tip Number 3
Show your passion for AV technologies! During interviews, talk about the latest trends or tools you've been exploring. This will demonstrate your commitment to staying ahead in the field and align with Fitch's innovative culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Fitch team.
We think you need these skills to ace Audio-Visual Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Audio-Visual Support Engineer role. Highlight your experience with Cisco AV technologies and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technologies and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Experience: In your application, be sure to showcase your experience with project management and stakeholder engagement. We’re looking for someone who can handle VIP conferencing needs and manage events smoothly, so give us the details!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our awesome company culture there!
How to prepare for a job interview at Fitch Group
✨Know Your AV Tech Inside Out
Make sure you brush up on your knowledge of Cisco AV systems and Microsoft Teams solutions. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed AV projects in the past, especially for high-stakes events like board meetings or town halls. Highlight your ability to engage stakeholders and ensure everything runs smoothly. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Communicate Clearly and Confidently
Since this role involves supporting C-level executives, practice articulating your thoughts clearly and confidently. Use concise language and avoid jargon unless necessary. Good communication skills are crucial, so consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Your Passion for Learning
Fitch Group values continuous learning, so be prepared to discuss how you stay updated with the latest AV technologies and trends. Mention any relevant certifications or courses you've taken, and express your enthusiasm for adopting new tools and methods. This will align you with their culture of innovation.