Associate Director, Sales Data & Strategy

Fitch Solutions is currently seeking an Associate Director, Sales Data & Strategy based out of our Toronto or London office.

Fitch Solutions is a leading provider of insights, data, and analytics. It informs investment strategies, strengthens risk management capabilities, and helps identify strategic opportunities. Its analysts, lawyers, journalists, and economists offer in-depth views on credit markets/risk, individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

Join the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets opportunities for professional development and visibility in the financial market intelligence space. Our environment is dynamic and fast-paced, supported by a strong foundation of a leading financial services group. Our diverse portfolio showcases our commitment to collaboration and innovation. We offer numerous growth opportunities and a culture that celebrates success. This is where your career can thrive and make a meaningful impact.

About the Team

We are seeking a talented Associate Director, Sales Data & Strategy to join our Fitch Solutions Sales Organization, specifically within the Sales Strategy & Planning team. This role requires expertise in Data governance, CRM systems, and Process optimization to enable strategic decision-making and enhance business performance. The ideal candidate will leverage their experience in B2B SaaS environments to lead initiatives that optimize data quality and system functionality.

How You’ll Make an Impact:

Reporting directly to the Senior Director of Sales Strategy & Planning, the Associate Director will drive the efficiency and effectiveness of our sales data and systems. You will lead efforts to enhance CRM data integrity, streamline data processes, and provide actionable insights supporting our Commercial organization, including Senior Sales Leadership, Sales Ops, and Finance Operations teams.

• Develop and implement data quality standards, processes, and controls to ensure CRM data integrity and accuracy.
• Conduct regular audits and data cleansing activities to maintain high-quality data.
• Act as the primary point of contact for resolving day-to-day data issues, ensuring prompt identification and resolution of discrepancies.
• Collaborate with Technology, CRM Ops, and other relevant teams to troubleshoot and resolve data-related challenges.
• Evaluate and optimize CRM systems and processes to enhance data management and accessibility.
• Implement automation and tools to streamline data entry and reduce manual errors.
• Establish and enforce a data governance framework, including policies and guidelines for data management and usage.
• Train and educate users on best practices and data governance policies to ensure compliance.
• Work closely with senior partners and stakeholders to understand business needs and align data management strategies accordingly.
• Facilitate cross-functional collaboration to ensure data initiatives support organizational objectives.
• Develop and maintain dashboards and reports that provide insights into data quality and system performance.
• Use analytical tools to identify trends and areas for improvement in data management.
• Lead change management efforts related to data management, ensuring effective communication and adoption of new systems and processes.
• Stay abreast of industry trends and best practices in data management to continually enhance CRM data quality and governance.

You May be a Good Fit if:

• 4-6 years of experience, primarily in a B2B SaaS company, focusing on CRM systems and data management.
• Proven track record in data quality assurance and governance initiatives leading CRM system optimization and data integrity projects.
• Experience in resolving complex data issues and optimizing CRM systems and processes.
• Expertise in CRM platforms, such as Salesforce, with a strong understanding of data structures and system functionality.
• Proficiency in data management tools and software, including data cleansing and auditing applications.
• Knowledge of data governance frameworks and best practices.
• Strong analytical and problem-solving skills, with the ability to interpret large datasets and identify trends.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively with senior stakeholders and cross-functional teams.
• Ability to articulate data-related concepts and solutions to non-technical audiences.
• Proactive and innovative mindset with a passion for continuous improvement.

What Would Make You Stand Out:

• Experience with PowerBI, SAP, SQL Server, data warehouses, and reporting analytics suites.
• Prior experience in leading data strategy or governance initiatives within a commercial setting.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office based on your location and line of business.
• A Culture of Learning & Mobility: Training, leadership development, and mentorship programs for continuous growth.
• Investing in Your Future: Retirement planning and tuition reimbursement to support your goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings covering physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including generous parental leave.
• Inclusive Work Environment: Valuing all voices, with Employee Resource Groups and global community engagement.
• Dedication to Giving Back: Volunteer days, donation matching, and community opportunities.

Fitch is committed to providing objective, timely, independent credit opinions. To maintain our credibility, employees must avoid conflicts of interest.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or other protected statuses.

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