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For Companies At a Glance
- Tasks: Provide top-notch IT support and enhance user experience for a global team.
- Company: Join Fitch Group, a leading financial information provider with a culture of innovation.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and continuous learning opportunities.
- Why this job: Make a real impact in a dynamic tech environment while supporting thousands of users.
- Qualifications: 2+ years in a fast-paced Service Desk, skilled in Windows and Apple systems.
- Other info: Be part of a diverse team that values collaboration and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Group is currently seeking a Service Desk Technician based out of our London office. As a leading global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
The Fitch Group Global Service Desk is a fast-paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally.
How You’ll Make An Impact
- Provide high quality support through answering calls and handling tickets directed at the Global Service Desk, as well as having face-to-face interactions with our end users.
- Respond to and resolve requests within the specified time frame as logged in the ticketing system, with a strong eye for detail and a keen eye for finding the root cause or following relevant procedures.
- Work with co-workers to increase knowledge across the Global Service Desk team through knowledge sharing and knowledge base contributions.
- Keep users consistently informed throughout the lifecycle of their tickets, providing timely updates via calls and emails.
- Efficient end-to-end user onboarding and offboarding, delivering day-one readiness and ensuring a seamless initiation into systems, tools, and culture.
You May Be a Good Fit If
- At least 2 years experience in a fast-paced Service Desk environment, being well-versed in supporting a large user-base.
- Experience supporting Windows and Apple operating system devices, including Windows 11, MacOS and iOS.
- Skilled in troubleshooting technology such as Microsoft 365, Teams, OneDrive, Intune, and Cisco video conferencing.
- Experience with effective ticketing management practices through Jira or other ITSM tools.
- Excellent communication skills, both verbal and written, technical and non-technical.
What Would Make You Stand Out
- Proven track record supporting executive/VIP users.
- Hands-on experience managing and troubleshooting MacOS devices using Jamf.
- ITIL V4 certification (or strong working knowledge of ITIL frameworks).
Why Choose Fitch
- Hybrid Work Environment: 4 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Service Desk Technician employer: Fitch Group, Inc.
Contact Detail:
Fitch Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Get to know the company! Research Fitch Group and its culture. Understanding their values and mission will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since you'll be supporting a large user base, brush up on troubleshooting Windows and Apple devices, as well as tools like Microsoft 365 and Teams. Being confident in your technical abilities will make you stand out during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, plus it shows your enthusiasm for joining the Fitch family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about landing the Service Desk Technician role at Fitch.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Technician role. Highlight your experience with Windows and Apple devices, as well as any relevant IT support skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and technology. Share specific examples of how you've resolved issues in the past, and let us know why you want to join our team at Fitch.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Whether it's in your CV or cover letter, we want to see that you can communicate effectively with both technical and non-technical users.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Fitch and our culture before you hit 'send'!
How to prepare for a job interview at Fitch Group, Inc.
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 11, MacOS, and Microsoft 365. Brush up on troubleshooting techniques for these systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, prepare examples of how you've successfully handled customer interactions in the past. Think about specific situations where you resolved issues or improved user experience, and be ready to share those stories.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticketing management practices, especially if you have experience with Jira or other ITSM tools. Be prepared to discuss how you've used these systems to manage requests efficiently and keep users informed throughout the process.
✨Emphasise Team Collaboration
The role involves working closely with colleagues to enhance knowledge sharing. Think of examples where you've collaborated with a team to solve problems or improve processes. Highlighting your ability to work well with others will show that you're a great fit for their dynamic environment.
