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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve user requests efficiently.
- Company: Fitch Group delivers vital insights for transparent financial markets, backed by Hearst.
- Benefits: Enjoy a hybrid work environment, comprehensive healthcare, and tuition reimbursement.
- Why this job: Join a dynamic team focused on innovation and customer service in tech.
- Qualifications: 2+ years in a fast-paced Service Desk, with Microsoft product support experience.
- Other info: Recognised as a Best Place to Work in Technology for 3 consecutive years.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Service Desk Technician role at Fitch Group, Inc.
Requisition ID: 48568 • Business Unit: Fitch Group • Category: Information Technology • Location: Manchester, GB • Date Posted: Aug 14, 2025
Fitch Group is currently seeking a Service Desk Technician based out of our Manchester office. Fitch Group is a leading, global financial information services provider delivering vital credit and risk insights, robust data, and tools to support efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Groups culture of credibility, independence, and transparency is embedded throughout its structure, including Fitch Ratings and Fitch Solutions. Fitch Group is owned by Hearst.
Fitchs Technology & Data Team is a dynamic department focused on innovation and impact, with a commitment to cutting-edge technologies like AI and cloud solutions. We offer a diverse range of roles and opportunities to grow, innovate, and make a difference.
About the Role
The Fitch Group Global Service Desk is a fast-paced, diverse team with a passion for customer service, user experience and technology. The Service Desk provides 24×5 IT support to over 6,000 Fitch Group users globally.
- Provide high quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests within the specified time frame as logged in the ticketing system
- Work with co-workers to increase knowledge across the Global Service Desk team
- Develop your own technical knowledge to improve ability to resolve requests
- Ensure users are kept informed of progress throughout the lifetime of their calls through regular calls/emails
- Demonstrate a strong eye for detail and an ability to follow procedures
You May Be a Good Fit If
- Experience supporting Microsoft products such as Windows 11 and Office 365
- Experience with supporting laptops/MFDs and video conferencing equipment
- At least 2 years experience in a fast-paced Service Desk environment
- Excellent communication skills, both verbal and written
What Would Make You Stand Out
- Experience with SCCM
- Experience supporting VIP users
- Experience with Mac iOS
Why Choose Fitch
- Hybrid Work Environment: 4 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Trainings, leadership development and mentorship programs
- Investing in Your Future: Retirement planning and tuition reimbursement
- Promoting Health & Wellbeing: Comprehensive healthcare offerings
- Supportive Parenting Policies: Family-friendly policies, including generous parental leave
- Inclusive Work Environment: Collaborative workplace with Employee Resource Groups
- Dedication to Giving Back: Paid volunteer days and matched funding for donations
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitchs credibility and reputation, employees must avoid conflicts of interest. If successful in the recruitment process, you may be asked to declare holdings or potential conflicts prior to commencing employment. If you or your immediate family have holdings that may conflict with work responsibilities, you may be asked to divest before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT System Training and Support
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Service Desk Technician employer: Fitch Group, Inc.
Contact Detail:
Fitch Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 11 and Office 365. Being able to demonstrate your hands-on experience with these tools during your interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in a fast-paced Service Desk environment. Be prepared to share examples of how you've successfully managed high volumes of support requests while maintaining excellent customer service.
✨Tip Number 3
If you have experience with SCCM or supporting VIP users, make sure to mention this in your discussions. These skills can set you apart from other candidates and show that you have the expertise needed for this role.
✨Tip Number 4
Prepare to discuss your approach to teamwork and knowledge sharing. The job emphasises collaboration within the Global Service Desk team, so showcasing your ability to work well with others and contribute to a positive team environment will be beneficial.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supporting Microsoft products like Windows 11 and Office 365. Emphasise any previous roles in a fast-paced Service Desk environment.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and technology. Mention specific experiences that demonstrate your ability to resolve IT issues efficiently and your commitment to user satisfaction.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with users or team members in past positions.
Highlight Continuous Learning: Fitch Group values a culture of learning. Mention any relevant training, certifications, or self-directed learning you've undertaken to improve your technical skills, particularly in areas like SCCM or Mac iOS support.
How to prepare for a job interview at Fitch Group, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft products, especially Windows 11 and Office 365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a Service Desk environment.
✨Emphasise Communication Skills
Since the role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to explain a technical problem to someone without a technical background, so showcasing your ability to simplify complex information is key.
✨Demonstrate Customer Service Passion
Fitch Group values customer service highly, so share examples of how you've gone above and beyond for users in previous roles. Discussing your approach to maintaining user satisfaction can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of past experiences where you had to troubleshoot under pressure or manage multiple requests simultaneously, and be ready to explain your thought process during those times.
