Senior Service Reliability Engineer (Manchester)

Fitch Group is seeking a Senior Service Reliability Engineer to embed with Fitch Ratings development squads in London, Manchester and New York. The role is based out of our London or Manchester office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.

Fitch Group SRE provides Service Reliability Engineering expertise to Fitch’s development organizations. This squad joins Core Engineering and other SRE groups as part of Cloud Infrastructure & Platform Engineering (CI&PE), serving as subject matter experts in cloud technologies, systems engineering, infrastructure automation, and DevOps tooling across Fitch Group. The role will be dedicated to ensuring excellence in Fitch Ratings services, with a focus on new AI development.

How You’ll Make an Impact

• You’ll lead the delivery of reliable, scalable, mission-critical services.
• You’ll guide squads on Kubernetes and modern deployment patterns.
• Mentoring associate engineers and setting best practices for areas of expertise to grow knowledge and capabilities.
• Partner closely with Fitch Ratings Development Squads and Operations to design and advance service builds, DevOps tooling, and drive operational excellence.
• Own observability in Datadog — define SLIs/SLOs, dashboards, alerting, and MS Teams integrations — and reduce incidents via telemetry-driven automation and blameless postmortems.
• Champion AI-enabled operations using AWS Bedrock/SageMaker and Model Context Protocol (MCP) for log analysis, anomaly detection, incident triage, and workflow orchestration; establish adoption guardrails.
• Define and enforce cloud guardrails and security controls in partnership with Security and Risk.
• Influence cross-functional roadmaps, lead complex release planning, and drive strategic platform initiatives across CI&PE.

You May Be a Good Fit If

• You have deep, hands-on experience in SRE, DevOps, or Platform Engineering across both AWS and Azure.
• You are highly proficient in administering both Linux and Windows, and have practical, enterprise-level experience supporting IIS/.NET applications as well as Java Spring Boot services.
• You have built and maintained CI/CD pipelines with DevSecOps principles baked in.
• You have experience with cloud security best practices and understand core infrastructure fundamentals.

What Would Make You Stand Out

• Practical experience with agentic AI for operations.
• Supporting AI/ML workloads at scale.
• Policy-as-code implementation across compliance frameworks.
• Applying AI in CI/CD, observability, and incident response.
• Hands-on Agile delivery experience.

Why Choose Fitch

• Hybrid Work Environment: 2 to 3 days a week in office.
• A Culture of Learning & Mobility: Dedicated trainings and mentorship programs.
• Investing in Your Future: Retirement planning and tuition reimbursement programs.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings.
• Supportive Parenting Policies: Family-friendly policies.
• Inclusive Work Environment: A collaborative workplace where all voices are valued.
• Dedication to Giving Back: Paid volunteer days and matched funding for donations.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.