At a Glance
- Tasks: Lead the transformation of People Services, enhancing employee experience and digital capabilities.
- Company: Join Fitch Group, a global leader in financial information services with a culture of credibility.
- Benefits: Enjoy hybrid work, comprehensive healthcare, and professional development opportunities.
- Other info: Be part of a culture that values continuous learning and community engagement.
- Why this job: Make a real impact by shaping HR services and driving innovation in a dynamic environment.
- Qualifications: Experience in transforming HR operations and leading teams across multiple locations.
The predicted salary is between 80000 - 100000 £ per year.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics.
Fitch Group is currently seeking a Director, People Services Delivery & Transformation based out of our Manchester office. Reporting to the Global Head of Talent Acquisition & People Services, this role leads the evolution and delivery of Fitch Group’s People Services function. Building on an established operational foundation, the Director will focus on the next phase of HR transformation—advancing service design, user experience, digital enablement, and AI‑enabled capabilities. This role carries clear end‑to‑end ownership for People Services and plays a central role in strengthening Fitch Group’s HR operating model through close partnership with HR colleagues, HR Technology, and People Analytics. You will lead a global team of approximately 10 People Services professionals and serve as the senior point of accountability for service delivery, employee experience, governance, and continuous improvement across Fitch Group.
How You’ll Make an Impact:
- Transformation & Delivery Outcomes (First 12–18 Months)
This role has a mandate to evolve People Services beyond a service‑center model into a modern, integrated, employee‑centric, and technology‑enabled function. Success will be demonstrated through clear, measurable changes, including:
- Positioning People Services as a clear, Group‑wide service owner, with defined scope, accountability, and escalation across HR
- Evolving the People Services operating model to support consistent, high‑quality delivery while enabling innovation and scale
- Strengthening service design and end‑to‑end employee experience, moving beyond transactional delivery to well‑designed, user‑centric services
- Delivering step‑change improvements in service quality, efficiency, and consistency, supported by disciplined SLAs, KPIs, and actionable MI
- Reducing manual and fragmented activity through process re‑engineering, automation, and self‑service, creating capacity for higher‑value work
- Establishing a strong and effective partnership with HR Technology, Data, and Operations teams to accelerate digital and AI‑enabled services
- Defining and progressing a governed roadmap for AI‑enabled People Services, moving from opportunity identification to scaled, value‑driven use cases
- Building a confident, transformation‑minded People Services team with the capability to operate in a more digital, product‑oriented service model
What You’ll Do:
- People Services Delivery & Ownership
Lead end‑to‑end People Services delivery for Fitch Group, ensuring consistent, accurate, and compliant execution. Act as the senior escalation point for complex employee and manager queries. Own service standards, SLAs, and continuous improvement across the People Services portfolio.
- Partnership Across HR
Work closely with HR Business Partners, Centers of Excellence, HR Technology, and People Analytics to deliver seamless, end‑to‑end HR services. Strengthening alignment between service delivery, HR strategy, and business needs. Translate HR and business requirements into scalable, well‑designed People Services solutions. Ensure People Services is fully embedded within Fitch Group’s HR operating model.
- Process, Digital & AI Enablement
Lead the redesign and simplification of People Services processes using structured improvement methodologies. Identify and deliver automation, self‑service, and digital solutions that improve user experience and operational efficiency. Partner with HR Technology and vendors to advance AI‑enabled People Services capabilities, aligned to governance and risk standards. Develop business cases and prioritize road maps for ongoing transformation. Lead, coach, and develop a geographically dispersed People Services team. Foster a culture of accountability, service excellence, and continuous improvement. Build team capability in service design, process improvement, and data‑led decision making. Manage third‑party providers to ensure service quality, value, and continuity. Ensure strong data accuracy, controls, and governance across People Services processes. Use insights and trends to inform capacity planning and future service design.
You May be a Good Fit if:
- Significant experience transforming global People Services, HR operations, or shared services functions
- Strong knowledge of HR policies, practices, and employment legislation
- Demonstrated experience in project management and large‑scale change delivery
- Proven capability in business process reengineering, continuous improvement, or operational excellence (e.g. Lean, Six Sigma)
- Track record of leading process improvement, automation, or digital transformation initiatives
- Experience leading teams across multiple locations
- Ability to operate effectively at both strategic and hands‑on operational levels
What Would Make You Stand Out:
- Experience shifting services from operational stability to next‑phase transformation
- Strong focus on service design and employee experience
- Experience partnering closely with HR Technology and Data teams
- Track record of delivering digital, automated, or AI‑enabled HR services
- Strong stakeholder management and influencing skills
- Data‑driven mindset with high personal ownership and attention to detail
Why Choose Fitch:
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long‑term goals
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
- Supportive Parenting Policies: Family‑first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives
At Fitch, AI is embedded in how we work every day—supporting smarter decision-making, streamlining workflows, and enabling new ways to create value for our business and clients. Intelligent solutions are increasingly part of our day‑to‑day operations, helping teams work more efficiently and think differently as we continue to evolve. We’re looking for colleagues who are comfortable operating in an AI‑enabled environment—or who are curious, adaptable, and eager to build their AI literacy over time. We value professionals who embrace technology as part of continuous learning and who are committed to using it thoughtfully to enhance how work gets done. Fitch is committed to providing global securities markets with objective, timely, independent and forward‑looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Director, People Services Delivery & Transformation in Manchester employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Fitch Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development through dedicated training and mentorship programmes. Located in Manchester, the company fosters a hybrid work environment, ensuring a healthy work-life balance while promoting health and wellness through comprehensive benefits. With a commitment to innovation and transformation in HR services, Fitch empowers its employees to thrive in a technology-enabled workplace, making it an ideal choice for those seeking meaningful and rewarding careers.
Contact Details:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, People Services Delivery & Transformation in Manchester
✨Join HR Networks
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We think you need these skills to ace Director, People Services Delivery & Transformation in Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group and how you would contribute to adapting HR strategies.
