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- Tasks: Design and deliver impactful training for the Business & Relationship Management team.
- Company: Join Fitch Ratings, a leader in revenue enablement with a collaborative culture.
- Benefits: Competitive benefits package and opportunities for professional growth.
- Why this job: Elevate team capabilities while working with cutting-edge tools like Salesforce and AI.
- Qualifications: Experience in training design and delivery, preferably with Salesforce knowledge.
- Other info: Dynamic team environment focused on continuous learning and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Fitch Ratings is currently seeking a Training & Development Specialist based out of our London office. GBBRM’s global Revenue Enablement Team is tasked with ensuring that Fitch Rating’s Business & Relationship Management team (BRM) has the right resources in place to sell more effectively. The team seeks to improve BRM’s ability to spend more time on revenue and value-generating activities and less time on admin-related tasks. The team focuses on improvements in BRM’s processes, technology reporting, content, and training.
We’re looking for a Training Specialist to elevate BRM team capabilities through impactful, user‑focused learning. In this role, you will design and deliver scalable training across Salesforce and related tools, maintain a central knowledge base, and run regular sessions and drop‑in support. You’ll measure effectiveness through adoption and feedback, refine materials and methods, and tailor onboarding for new hires. Partnering closely with BRM, Revenue Enablement, Salesforce, and SMEs, including developing an AI training persona, you’ll ensure training aligns with business objectives.
What We Offer
- Great Development Opportunity: This role offers the chance to hone your training skills by working with a diverse group of professionals and engaging with cutting‑edge tools like Salesforce, Qlik dashboards, and AI BOTs.
- High Visibility: As part of the Revenue Enablement team, you will play a crucial role in enhancing the efficiency and effectiveness of Fitch Rating’s BRM team, ensuring your contributions are highly visible and impactful.
- Amazing Team: You’ll be collaborating closely with a dynamic and supportive group of experts within the Revenue Enablement and Salesforce teams, fostering a culture of continuous learning and professional growth.
- Great Benefits: Fitch Group is committed to providing a competitive benefits package, reflecting our appreciation for the hard work and dedication of our employees.
We’ll Count on You To
- Training Sessions & Drop‑In Support: Coordinate and deliver regular BRM training sessions both virtual and in‑person on Salesforce processes and procedures, tailored to the audience with sector and regional‑specific examples. Provide hands‑on workshops and support for key projects and system rollouts.
- Training Material Development: Design, evaluate, and maintain high‑quality, audience‑specific training resources (courses, guides, FAQs, quick‑reference guides, and video tutorials) for Salesforce and related tools, ensuring materials remain current with system enhancements and business changes. Adapt materials to enhance the business knowledge of Salesforce development, QA, and support teams. Ensure that the materials are scalable and easy to maintain.
- Training Effectiveness: Measure and optimize training effectiveness by tracking adoption metrics and stakeholder feedback; conduct needs analyses to identify skill gaps; recommend and implement improvements to maximize engagement. Support new‑hire onboarding with tailored programs, continuously refining materials and delivery methods.
- AI Training Persona: Develop and maintain an AI training persona to standardize training content and interactions, partnering with SMEs to curate, validate outputs, and continuously refine the persona based on user feedback and performance metrics.
- Relationship Building: Develop internal relationships with the wider Business Relationship Management to ensure Salesforce & RE objectives meet their needs.
- Collaboration: Work with other members of the RE & Salesforce teams to ensure group objectives are met.
What You Need to Have
- Proven experience designing and delivering structured training programs across in‑person and virtual formats.
- Hands‑on experience with Salesforce is preferred.
- Experience with Microsoft SharePoint, Stream, Outlook, PowerPoint, Excel, and Word.
- Familiarity with Jira, Confluence, Microsoft Project, and Microsoft Forms.
- Experience developing or working with AI tools is a plus.
- Exceptional ability to translate complex concepts into clear, accessible language.
What Would Make You Stand Out
- Exceptional written and verbal communication and presentation skills.
- Strong collaborator with proven relationship‑building capabilities.
- Excellent organizational and time‑management skills.
- Proactive, service‑oriented mindset with a passion for helping others.
Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
Training & Development Specialist - Senior Associate/Associate Director Level in London employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Development Specialist - Senior Associate/Associate Director Level in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Fitch Ratings on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. Think about how you can showcase your experience with Salesforce and other tools mentioned in the job description. We want to see you shine!
✨Tip Number 3
Showcase your passion for training! During interviews, share specific examples of how you've designed impactful training sessions in the past. Highlight your ability to adapt materials for different audiences – it’s all about making learning engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Fitch Ratings. Let’s get you that dream job!
We think you need these skills to ace Training & Development Specialist - Senior Associate/Associate Director Level in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with training and development, especially in relation to Salesforce and other tools mentioned in the job description. We want to see how your skills align with what we're looking for!
Showcase Your Impact: When detailing your previous roles, focus on the impact you've made through your training initiatives. Use metrics or specific examples to demonstrate how your contributions have improved processes or team performance. We love seeing tangible results!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and avoid jargon unless it's relevant. We appreciate clarity and want to understand your journey without any confusion.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Fitch Ratings!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know Your Tools Inside Out
Make sure you’re well-versed in Salesforce and any other tools mentioned in the job description. Familiarise yourself with their functionalities and think of examples where you've used them effectively in training or development.
✨Showcase Your Training Experience
Prepare to discuss specific training programmes you've designed and delivered. Highlight how you tailored these sessions to meet the needs of different audiences, especially in virtual formats, as this role requires adaptability.
✨Demonstrate Your Collaborative Spirit
Be ready to talk about how you've built relationships with stakeholders in previous roles. Share examples of how collaboration has led to successful training outcomes, particularly in a team environment like Revenue Enablement.
✨Bring Data to the Table
Since measuring training effectiveness is key, come prepared with metrics or feedback from past training sessions. Discuss how you’ve used this data to refine your training materials and improve engagement.
