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- Tasks: Lead the development of an AI Assistant for IT support, enhancing user experience and efficiency.
- Company: Join Fitch Group, a global leader in financial information with a culture of innovation.
- Benefits: Enjoy hybrid work, comprehensive health benefits, and continuous learning opportunities.
- Why this job: Make a real impact by leveraging cutting-edge AI technology in a dynamic environment.
- Qualifications: Experience with AI technologies and a passion for improving user experiences.
- Other info: Collaborative workplace with strong support for career growth and community involvement.
The predicted salary is between 43200 - 72000 £ per year.
Fitch Group is currently seeking an AI Product Owner & Developer based out of our London office. As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets.
The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant, which is available to all users globally and is the first point of contact for IT issues. Success in this role will lead to opportunities to build additional AI Agents across all of the Technology & Data team.
How You’ll Make an Impact:
- Hands-on Technical Development: Take direct ownership of the technical development, configuration and ongoing enhancement of the Service Desk AI assistant. Build, implement and update AI models, automations and integrations.
- Drive User-Centric Enhancements: Actively engage with end users and the Service Desk team to gather feedback and pain points, ensuring the Assistant evolves to meet real-world needs.
- Optimize Service Desk Efficiency: Leverage automation capabilities to reduce manual workloads for the service desk, leading to faster ticket resolution times.
- Data-Driven Decision Making: Analyze usage metrics and conversational analytics to identify knowledge gaps and training opportunities.
- Lead Continuous Improvement: Establish a regular cadence for reviewing product performance, prioritizing enhancements, and implementing new features.
- Foster Cross-Functional Collaboration: Work closely with IT, business stakeholders, and external partners to ensure seamless integration of the AI Assistant.
- AI Technologies: Keep up to date with AI technologies at both a technical and user level.
- External & Internal Stakeholder Management: Partner with external and internal stakeholders to resolve AI related issues.
You May be a Good Fit if:
- Strong background with AI technology on both a technical and user level.
- Experience with Moveworks Agentic AI platform.
- You are driven to improve the user experience.
- Experience with building, deploying or managing AI/Chatbot assistants.
- Understanding of NLP (Natural Language Processing) concepts.
- Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk.
- Ability to analyze usage data, identify trends and make data-driven product improvements.
- Experience in collaborating with end users, business analysts, IT and external vendors.
- Ability to identify workflow bottlenecks and automate repetitive tasks.
What Would Make You Stand Out:
- Experience with building, deploying or managing AI/Chatbot assistants specifically Microsoft CoPilot and Azure Bot Services.
- Experience in Microsoft Power Platform, specifically in Power Automate, Power Apps, Power BI and CoPilot Studio.
- Previous experience with deploying Service Desk AI chat bots/agents.
- Experience with working in a global business and partnering with key business stakeholders.
- Experience in roadmap creation, feature prioritization and backlog management.
- Experience working in Agile teams (Scrum/Kanban).
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs.
- Investing in Your Future: Retirement planning and tuition reimbursement programs.
- Promoting Health & Wellbeing: Comprehensive healthcare offerings.
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan.
- Inclusive Work Environment: A collaborative workplace where all voices are valued.
- Dedication to Giving Back: Paid volunteer days and matched funding for donations.
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer.
Service Desk AI & Automation - Product Owner, Associate Director (London) employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk AI & Automation - Product Owner, Associate Director (London)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know what they value, especially around AI and automation, so you can show how you fit right in!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Service Desk AI & Automation - Product Owner, Associate Director (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk AI & Automation role. Highlight your experience with AI technologies and how it aligns with what we’re looking for at Fitch Group.
Showcase Your Technical Skills: Don’t hold back on detailing your technical expertise! Whether it's coding, configuring platforms, or working with AI models, let us know how you can contribute to enhancing our Service Desk AI Assistant.
Engage with User-Centric Examples: We love seeing how you’ve improved user experiences in the past. Share specific examples of how you've gathered feedback and made enhancements that led to better outcomes for users.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies, especially those relevant to the role like Moveworks and Microsoft CoPilot. Be ready to discuss how you've used these tools in past projects or how you would apply them to improve the Service Desk AI Assistant.
✨User-Centric Mindset
Since this role focuses on enhancing user experience, think about how you can gather feedback effectively. Prepare examples of how you've engaged with users in the past to identify pain points and how you implemented changes based on their feedback.
✨Data-Driven Approach
Familiarise yourself with data analysis techniques, especially in relation to usage metrics and conversational analytics. Be prepared to discuss how you've used data to drive product improvements and make decisions in previous roles.
✨Collaboration is Key
This position requires working closely with various stakeholders. Think of examples where you've successfully collaborated with IT teams, business analysts, or external partners. Highlight your communication skills and how you ensure everyone is on the same page.
