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- Tasks: Drive client success and build strong relationships in a dynamic financial environment.
- Company: Join Fitch Solutions, a leader in financial insights and analytics.
- Benefits: Enjoy hybrid work, comprehensive health benefits, and professional development opportunities.
- Why this job: Make a real impact while growing your career in a supportive and innovative culture.
- Qualifications: Client-facing experience and excellent communication skills are essential.
- Other info: Embrace a culture of learning with mentorship and volunteer opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Fitch Solutions is currently seeking a Customer Success Manager based out of our London office. Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group.
How You’ll Make an Impact:
- Develop strategic and tactical plans to drive retention and growth within a dedicated book
- Enhance client value realization and build trusted relationships
- Meet and exceed KPIs with urgency
- Develop product expertise including Credit Sights, Lev Fin Insights and Covenant Review as well as a broad understanding of the competitor offering
- Weekly/ monthly reporting on team activities to management
Onboarding:
- Plan onboarding and engagement, building trust and understanding customer needs
- Drive adoption and ensure maximum value from licenses
Activation:
- Prepare a success plan considering usage, adoption, and renewal data
- Monitor account health and meet with Account Managers to align on client objectives
- Deepen understanding of clients, their organization, their workflow and their use cases of Fitch products
Retention:
- Engage with clients to nurture relationships, identify at-risk customers, and review renewals
- Hold regular ‘QBR or EBRs’ with your customers, working in partnership with sales
- Review upcoming renewals (90 days out) with Account Managers and provide input on account health
- Collect customer feedback and monitor usage to provide insights
- Ensure that you meet with as many clients as possible to drive adoption, usage and advocacy.
Expansion:
- Identify upsell opportunities and drive market advocacy from clients
You May be a Good Fit if:
- Previous client facing experience with ideally previous customer success experience
- Ability to collaborate with operational and commercial teams internally
- Excellent listening, presentation and communication skills
- Ability to navigate complex customer and stakeholder environments
- Well organized and self-motivated
- Customer first mindset and a love for engaging with people
- Excellent verbal and written communication skills
What Would Make You Stand Out:
- Prior customer success experience within financial or SaaS industry
- Experience working in a technology or technology-focused company
- Knowledge and experience within financial services
- Tenacious and goal orientated
Why Choose Fitch:
- Hybrid Work Environment: 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Customer Success Manager in London employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fitch Solutions on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Fitch Solutions thoroughly. Know their products and recent news. This shows you're genuinely interested and ready to hit the ground running in the Customer Success Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the role. Highlight your client-facing skills and how you've driven customer success in the past—this is key for standing out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on joining the team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like client relationship management and communication skills.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you’ve driven client retention or growth in previous roles. We love seeing quantifiable results that demonstrate your impact.
Be Authentic: Let your personality shine through in your application. We value a customer-first mindset and a genuine love for engaging with people, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Fitch Solutions team!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
✨Know Your Stuff
Before the interview, dive deep into Fitch Solutions' products like Credit Sights and Lev Fin Insights. Understanding these tools will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Client Skills
Prepare examples from your past experiences where you've successfully built client relationships or resolved issues. Highlighting your customer success experience will demonstrate that you can thrive in a client-facing role.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific client situations, such as nurturing at-risk customers or driving product adoption. Practising your responses to these scenarios will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or growth opportunities within Fitch Solutions. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.