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- Tasks: Lead Salesforce enhancements and improve client relationships in a dynamic environment.
- Company: Fitch Solutions, a top provider of financial insights and analytics.
- Benefits: Hybrid work, training programs, health benefits, and generous parental leave.
- Why this job: Make a real impact in financial market intelligence while growing your career.
- Qualifications: 3-5 years in business analysis with Salesforce experience preferred.
- Other info: Join a culture that values collaboration, innovation, and community engagement.
The predicted salary is between 43200 - 72000 Ā£ per year.
Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fastāpaced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.
The Commercial Platforms Associate Director will partner with business stakeholders and technical teams to identify, analyze, and deliver improvements to our Salesforce platform. This role translates business needs into clear, actionable requirements, prioritises enhancement requests, and ensures solutions are designed and implemented to drive user adoption, data quality, and measurable business outcomes.
How You'll Make an Impact:
- Intake and triage enhancement requests: Manage the intake process via the backlog tool Jira. Clarify business value, scope, dependencies, and urgency; define acceptance criteria.
- Requirements and process analysis: Conduct discovery sessions, interviews, and workshops with business stakeholders. Document currentāstate and futureāstate process flows, user stories, and use cases. Propose Salesforceānative solutions before considering custom development.
- Testing and quality assurance: Change management and enablement: Create user guides and training materials; deliver demos and training sessions as needed. Support goālive activities and postārelease adoption monitoring as needed.
- Governance and compliance: Adhere to SDLC, change control, and environment management (dev/sandbox/prod). Ensure enhancements meet security, privacy, and regulatory standards.
You May be a Good Fit if:
- 3ā5+ years as a Business Analyst or Product Analyst, with at least 2+ years working directly on Salesforce enhancements.
- Handsāon experience with Salesforce Sales Cloud and/or Service Cloud is a plus.
- Familiarity of the endātoāend commercial workflows (lead creation ā qualification ā opportunity ā closed won ā renewal) with sales and marketing.
- Familiarity with Salesforce configuration concepts.
- Experience with Agile/Scrum, user story writing, acceptance criteria, and backlog management tools.
- Excellent communication, facilitation, and stakeholder management skills.
- Analytical mindset with strong problemāsolving and prioritisation abilities.
What Would Make You Stand Out:
- Business acumen and user empathy.
- Structured requirements gathering and documentation.
- Crossāfunctional collaboration.
- Detail orientation with a focus on outcomes.
- Adaptability in a fastāpaced environment.
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
- Investing in Your Future: Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and longāterm goals.
- Promoting Health & Wellness: Comprehensive healthcare offerings that prioritise a healthy body & mind.
- Supportive Parenting Policies: Familyāfirst policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
- Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives.
Fitch is proud to be an Equal Opportunity and Affluent Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
Associate Director, CRM Operations (London) employer: Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
Contact Detail:
Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Associate Director, CRM Operations (London)
āØTip Number 1
Network like a pro! Reach out to current employees at Fitch Solutions on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
āØTip Number 2
Prepare for the interview by understanding their CRM operations inside out. Familiarise yourself with Salesforce enhancements and be ready to discuss how you can add value to their team.
āØTip Number 3
Showcase your problem-solving skills during interviews. Use real-life examples where you've tackled challenges in CRM or Salesforce, as this will resonate well with the hiring team.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets into the right hands and shows you're serious about joining the Fitch Solutions family.
We think you need these skills to ace Associate Director, CRM Operations (London)
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Associate Director role. Highlight your experience with Salesforce and any relevant projects that showcase your skills in CRM operations. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention specific experiences that demonstrate your analytical mindset and stakeholder management skills.
Showcase Your Problem-Solving Skills: In your application, donāt forget to highlight your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially those related to Salesforce enhancements or process improvements. We love seeing candidates who can think critically!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itās super easy, and youāll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group
āØKnow Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially the Sales Cloud and Service Cloud. Be ready to discuss how you've used these platforms in past roles and how you can leverage them to improve processes at Fitch Solutions.
āØUnderstand the Business Needs
Familiarise yourself with the end-to-end commercial workflows mentioned in the job description. Think about how you can translate business needs into actionable requirements and be prepared to share examples of how you've done this before.
āØShowcase Your Analytical Skills
Prepare to demonstrate your analytical mindset by discussing specific problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
āØCommunicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you've facilitated workshops or training sessions in the past, as well as how you manage stakeholder relationships.
